Subject: New Reply Received - Delivery
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 05 Feb 2021 05:59:42 +0000

Hi Manish Kumar,  The customer has responded to the ticket.  Delivery  Ticket comment <div>Hi Team,</div>
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<div>Thanks for the reply.</div>
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<div>I Still haven’t been contacted by your delivery partner and I have the the link you provided and it says it’s stepped on 31 January.<br><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE4OTg4MDAwMSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.CfitL5gQhIoBtyhqGKL85UsFSDoyZsl0kqTLmqiKxbs" alt="image1.png" id="0E7FB6DA-15DA-4696-AE5B-CAF23CD551F9">
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<div><span style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0)"><br></span></div>
<div><span style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0)">I am not sure what’s going on with my order. Could you please check with your delivery partner and make sure it get delivered as soon as possible.</span></div>
<div><span style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0)"><br></span></div>
<div><span style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0)">If you can’t deliver it please cancel my order and credit the money back to my account.</span></div>
<div><span style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0)"><br></span></div>
<div><span style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0)">Thanks,</span></div>
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<span style="-webkit-tap-highlight-color: rgba(0, 0, 0, 0)">Indika    <br></span><div id="AppleMailSignature" dir="ltr">Sent from my Phone</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Feb 4, 2021, at 14:01, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br><br>
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<blockquote><div dir="ltr"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Indika,</div>
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<span style='font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'>Thank you for contacting us.</span><br style='font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'><div><br></div>
<div>We truly apologise for the inconvenience caused to you.</div>
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<div style='font-family: -apple-system, blinkmacsystemfont, "segoe ui", roboto, "helvetica neue", arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif, -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif'>
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<div dir="ltr">We would like to inform you that as we can check your order 9632351194 has already been shipped and on its way. You can now track it online by clicking <a href="https://www.fareye.co/track.html?com_code=lmg&amp;pm_Id=493&amp;thex=ffffff&amp;track_page_version=V2&amp;&amp;tracking_number=FP013121002807&amp;utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=order_shipped_AE_en" target="_blank" rel="noreferrer" dir="ltr">here</a> using the tracking number FP013121002807</div>
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<div>We can see that the delivery of this order has taken longer than our normal delivery time, and we are really very sorry for this delay. We know that you’ve been waiting for it. It should be with you soon.</div>
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<div>We have informed the courier team to deliver the shipment on priority. Our courier partner will contact you to arrange a time for delivery. </div>
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<div dir="ltr">Feel free to reach us out for any further assistance.<br><br>Your friends,<br>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2054854