Subject: New Reply Received - Delivery
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 04 Feb 2021 17:44:42 +0000

Hi Manish Kumar,  The customer has responded to the ticket.  Delivery  Ticket comment <div dir="auto">Hi<div dir="auto"><br></div>
<div dir="auto">Very disappointed. No initamation from courier service that package will not be delivered today due to this reason. Just sms alert delivery failed. No calls from the courier company. Reason mentioned heavy traffic... So they won't deliver the items what kind of reason is this? Please explain. Please have a look of tracker </div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, Feb 4, 2021, 8:27 PM Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Shailika,<br><br>
</div>
<div dir="ltr">
<div></div>
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<span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Thank you for contacting us.</span><br style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><div><br></div>
<div>We truly apologise for the inconvenience caused to you.</div>
<div></div>
<div style='font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
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<div dir="ltr">Your order has already been shipped and on its way. You can now track it online by clicking <a href="https://www.fareye.co/track.html?com_code=lmg&amp;pm_Id=493&amp;thex=ffffff&amp;track_page_version=V2&amp;&amp;tracking_number=FC020121001861&amp;utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=order_shipped_AE_en" rel="noreferrer" target="_blank">here</a> using the tracking number FC020121001861</div>
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<div>We can see that the delivery of this order has taken longer than our normal delivery time, and we are really very sorry for this delay. We know that you’ve been waiting for it. It should be with you soon.</div>
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<div>We have informed the courier team to deliver the shipment on priority. Our courier partner will contact you to arrange a time for delivery. </div>
<div><br></div>
<div>Feel free to reach us out for any further assistance.<br><br>Your friends,</div>
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<div dir="ltr"><div style='font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'><div></div></div></div>
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<span style='font-family:-apple-system,blinkmacsystemfont,"segoe ui",roboto,"helvetica neue",arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif,-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;background-color:initial;font-size:inherit'>The Support Team</span> <br>
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Attachments :
1. <a href='http://helpae.maxfashion.com/helpdesk/attachments/2043189747527'>Screenshot_20210204_214211.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2054335