Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 04 Feb 2021 15:27:45 +0000 (UTC)

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi how are you           07:10 PM, 04th Feb                   Manish                   Hi, Thank you for contacting us. My name is Manish, How may I help you?           07:14 PM, 04th Feb                   Manish                   Hi, I'm not getting a response from you. Are we still connected?           07:17 PM, 04th Feb                     User                    Manish bro I want to ask about my order because today I have sent it back can you help me with that because I have received the wrong item           07:18 PM, 04th Feb                   Manish                   We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this.           07:20 PM, 04th Feb                   Manish                   We request you to please specify the item name about your inquiry. We also request you to help us with some images of the item you have received so that we can assist you better.           07:20 PM, 04th Feb                     User                    Return for Maybelline New York Fit Me Mat...   of order 9631256008 is confirmed. Our courier partner will get in touch with you & pick up your return in 7-10 days.this is the message I received today I have sent it back with your courier partners did you received it           07:21 PM, 04th Feb                   Manish                   thank you  for sharing the details.           07:23 PM, 04th Feb                   Manish                   We would like to inform you that the collection of your item has been done and it's in transit to the warehouse. Once it will reach to the warehouse after the quality check the refund voucher will be sent to your email id - [email-masked]           07:24 PM, 04th Feb                   Manish                   Here's how long it will take:  1. 3 - 5 business days to receive your returned items.  2. 2 business days to perform a quality check and issue a refund.  3. Your bank or card issuer may take an additional 2-15 business days to process the transaction.            07:24 PM, 04th Feb                   Manish                   Please let us know if you have any other query.           07:24 PM, 04th Feb                   Manish                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           07:27 PM, 04th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2057518