Subject: New Reply Received - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 03 Feb 2021 12:27:48 +0000

Hi Manish Kumar,  The customer has responded to the ticket.  Conversation with User  Ticket comment <div style="color:transparent;visibility:hidden;opacity:0;font-size:0px;border:0;max-height:1px;width:1px;margin:0px;padding:0px;border-width:0px!important;display:none!important;line-height:0px!important"><img width="1" height="1" src="http://click.netsuite.com/q/qSQfeyOD9FFAI9OKXpmXXg~~/AALN9wA~/RgRh-8o9PVcDc3BjQgpgEb2WGmDM9ivhUh1zdXBwb3J0QGNlbnRyZXBvaW50c3RvcmVzLmNvbVgEAAAAAQ~~"></div>
Dear All, <br>
<br>
<br>
<br>
Well noted and received. We will do our best to arrange the delivery attempt at the earliest. <br>
<br>
<br>
Best regards 
<div>
<br>
<span class="labelnormal"><span class="labelname_sf">Ahmad Alqatawna</span><br>
<span class="labeltitle_sf">Customer Care</span><br>
<a href="https://www.shipa.com" rel="noreferrer"><img src="http://connections.agilityportal.com/Shipa-Email-Signature/images/shipa-sig.png" width="160"></a><br>
<strong>M:</strong> 800 SHIPA<br>
<a href="https://www.shipa.com" style="text-decoration: none; color: #f26641" rel="noreferrer">www.shipa.com</a> </span>
</div>

<hr>
<strong></strong><div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: CST000000006 Shipa Customer &lt;[email-masked]&gt;<br>
<strong>Sent: </strong>3/2/2021 4:23 PM GMT+04:00<br>
<strong>To: </strong>[email-masked]; [email-masked]; [email-masked]; [email-masked]<br>
<strong>Cc: </strong>[email-masked]<br>
<strong>Subject: </strong>Fwd: [#2037041] - Conversation with User<br>
 
</div>
<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
<div dir="ltr">
<div dir="ltr">Hi Team,</div>

<div dir="ltr"> </div>

<div dir="ltr">Kindly note that the customer has still not received the below order.</div>

<div dir="ltr">
<br>
Problem statement - Incorrect contact number<br>
<br>
Correct contact number - 0582449603<br>
<br>
Order Number: 6268512466<br>
Order Created: 1/28/2021<br>
AWB - SD001047338<br>
<br>
Assistance required: Update the  contact number and deliver the shipment accordingly<br>
<br>
Kindly note that the customer could be reached on the above number. We request you to please arrange the delivery for the above order on priority today only as the customer is chasing us for his order.<br>
<br>
Regards,<br>
Manish</div>
</div>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">On Sat, 30 Jan at 6:52 PM <span class="separator">, Centrepoint &lt;[email-masked]&gt; wrote: </span>

<div style="font-family:'-apple-system' , 'blinkmacsystemfont' , 'segoe ui' , 'roboto' , 'helvetica neue' , 'arial' , sans-serif;font-size:14px">
<div dir="ltr">
<div dir="ltr"><span class="separator">Please take a look at ticket <a href="https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2037041" rel="noreferrer">#2037041</a> </span></div>

<div>
<div dir="ltr">
<div><span class="separator">Hi Team,</span></div>

<div dir="ltr"> </div>

<div><span class="separator">Problem statement - Incorrect contact number</span></div>

<div> </div>

<div dir="ltr"><span class="separator">Correct contact number - 0582449603</span></div>

<div dir="ltr"> </div>

<div dir="ltr"><span class="separator">Order Number: 6268512466</span></div>

<div dir="ltr"><span class="separator">Order Created: 1/28/2021</span></div>

<div dir="ltr"><span class="separator">AWB - SD001047338</span></div>

<div> </div>

<div><span class="separator">Assistance required: Update the  contact number and deliver the shipment accordingly</span></div>

<div> </div>

<div><span class="separator">Kindly note that the customer could be reached on the above number. We request you to please arrange the delivery for the above order on priority today only as the customer is chasing us for his order.</span></div>

<div> </div>

<div><span class="separator">Regards,</span></div>

<div><span class="separator">Manish</span></div>
</div>
</div>
</div>

<div dir="ltr">
<div> </div>
</div>

<div class="freshdesk_quote">
<blockquote class="freshdesk_quote">
<span class="separator">On Sat, 30 Jan at 6:45 PM <span class="separator">, Freezone Preschool &lt;[email-masked]&gt; wrote: </span></span>

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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator"><span class="separator">User</span></span></div>

		<div> </div>
		<span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/anonymous.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span></span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">hello</span></span></div>
		</div>
		<span class="separator"><span class="separator"> </span></span>

		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator"><span class="separator">06:40 PM, 30th Jan</span></span></div>
		<span class="separator"><span class="separator"> </span></span>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator"><span class="separator">Bot</span></span></div>
		<span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/Alphabets/B.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span></span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">Hi again!</span></span></div>
		</div>
		<span class="separator"><span class="separator"> </span></span>

		<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator">06:40 PM, 30th Jan</span></span></div>
		<span class="separator"><span class="separator"> </span></span>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator"><span class="separator">User</span></span></div>

		<div> </div>
		<span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/anonymous.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span></span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">by mistake i added wrong number</span></span></div>
		</div>
		<span class="separator"><span class="separator"> </span></span>

		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator"><span class="separator">06:40 PM, 30th Jan</span></span></div>
		<span class="separator"><span class="separator"> </span></span>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator"><span class="separator">Manish</span></span></div>
		<span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_05677134d342015403d5a26ec0e9da7fbe25ddc8cb180d5c5ca8e714ca025820/img_1611909552105.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span></span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">Hi, Thank you for contacting us. My name is Manish, How may I help you?</span></span></div>
		</div>
		<span class="separator"><span class="separator"> </span></span>

		<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator">06:40 PM, 30th Jan</span></span></div>
		<span class="separator"><span class="separator"> </span></span>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator"><span class="separator">Manish</span></span></div>
		<span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_05677134d342015403d5a26ec0e9da7fbe25ddc8cb180d5c5ca8e714ca025820/img_1611909552105.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span></span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">Kindly share us with the order id so that we can check the details for you</span></span></div>
		</div>
		<span class="separator"><span class="separator"> </span></span>

		<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator">06:41 PM, 30th Jan</span></span></div>
		<span class="separator"><span class="separator"> </span></span>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator"><span class="separator">User</span></span></div>

		<div> </div>
		<span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/anonymous.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span></span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">i ordered from max but by mistake i added wrong number</span></span></div>
		</div>
		<span class="separator"><span class="separator"> </span></span>

		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator"><span class="separator">06:41 PM, 30th Jan</span></span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator"><span class="separator">User</span></span></div>

		<div> </div>
		<span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/anonymous.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span></span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">Freezone Preschool</span></span></div>
		</div>
		<span class="separator"><span class="separator"> </span></span>

		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator"><span class="separator">06:42 PM, 30th Jan</span></span></div>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator"><span class="separator">User</span></span></div>

		<div> </div>
		<span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/anonymous.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span></span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px"><span class="separator"><span class="separator"><img src="https://fc-use1-00-pics-bkt-00.s3.amazonaws.com/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_ce27ac9ca04d00461e6e2360d1ff5da8a50eb76592e44e927486d6b687ba0b63/img_1612017741184.png"></span></span></div>
		<span class="separator"><span class="separator"> </span></span>

		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator"><span class="separator">06:42 PM, 30th Jan</span></span></div>
		<span class="separator"><span class="separator"> </span></span>
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		<td style="padding:10px 20px;color:#333;color:#3f3f46">
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator"><span class="separator">User</span></span></div>

		<div> </div>
		<span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/anonymous.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span></span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">this is my order</span></span></div>
		</div>
		<span class="separator"><span class="separator"> </span></span>

		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator"><span class="separator">06:42 PM, 30th Jan</span></span></div>
		<span class="separator"><span class="separator"> </span></span>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator"><span class="separator">Manish</span></span></div>
		<span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_05677134d342015403d5a26ec0e9da7fbe25ddc8cb180d5c5ca8e714ca025820/img_1611909552105.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span></span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">thank you for sharing the order id.</span></span></div>
		</div>
		<span class="separator"><span class="separator"> </span></span>

		<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator">06:43 PM, 30th Jan</span></span></div>
		<span class="separator"><span class="separator"> </span></span>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator"><span class="separator">Manish</span></span></div>
		<span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_05677134d342015403d5a26ec0e9da7fbe25ddc8cb180d5c5ca8e714ca025820/img_1611909552105.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span></span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">Please allow us few mins so that we can check the details for you</span></span></div>
		</div>
		<span class="separator"><span class="separator"> </span></span>

		<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator">06:43 PM, 30th Jan</span></span></div>
		<span class="separator"><span class="separator"> </span></span>
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		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator"><span class="separator">User</span></span></div>

		<div> </div>
		<span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/anonymous.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span></span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">ok</span></span></div>
		</div>
		<span class="separator"><span class="separator"> </span></span>

		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator"><span class="separator">06:43 PM, 30th Jan</span></span></div>
		<span class="separator"><span class="separator"> </span></span>
</td>
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		<tr></tr>
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		<td style="padding:10px 20px;color:#333;color:#3f3f46">
		<div> </div>

		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator"><span class="separator">User</span></span></div>

		<div> </div>
		<span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/anonymous.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span></span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">my number is 0582449603</span></span></div>
		</div>
		<span class="separator"><span class="separator"> </span></span>

		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator"><span class="separator">06:43 PM, 30th Jan</span></span></div>
		<span class="separator"><span class="separator"> </span></span>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator"><span class="separator">Manish</span></span></div>
		<span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_05677134d342015403d5a26ec0e9da7fbe25ddc8cb180d5c5ca8e714ca025820/img_1611909552105.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span></span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">Thank you for your patience.</span></span></div>
		</div>
		<span class="separator"><span class="separator"> </span></span>

		<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator">06:43 PM, 30th Jan</span></span></div>
		<span class="separator"><span class="separator"> </span></span>
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator"><span class="separator">Manish</span></span></div>
		<span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_05677134d342015403d5a26ec0e9da7fbe25ddc8cb180d5c5ca8e714ca025820/img_1611909552105.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span></span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">thank you for sharing the correct number.</span></span></div>
		</div>
		<span class="separator"><span class="separator"> </span></span>

		<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator">06:44 PM, 30th Jan</span></span></div>
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		<div> </div>

		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator"><span class="separator">User</span></span></div>

		<div> </div>
		<span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/anonymous.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span></span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">when ill i get my order?</span></span></div>
		</div>
		<span class="separator"><span class="separator"> </span></span>

		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator"><span class="separator">06:44 PM, 30th Jan</span></span></div>
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		<td style="padding:10px 20px;font-size:13.6px;color:#3f3f46">
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator"><span class="separator">Manish</span></span></div>
		<span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_05677134d342015403d5a26ec0e9da7fbe25ddc8cb180d5c5ca8e714ca025820/img_1611909552105.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span></span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">Please note that we will forward your contact number  to the courier team and will inform them to prioritise the delivery.</span></span></div>
		</div>
		<span class="separator"><span class="separator"> </span></span>

		<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator">06:45 PM, 30th Jan</span></span></div>
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		<div> </div>

		<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px"><span class="separator"><span class="separator">User</span></span></div>

		<div> </div>
		<span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/fresh-chat-names/anonymous.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;margin-right:3px" width="30px"> </span></span>

		<div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">ok thnku</span></span></div>
		</div>
		<span class="separator"><span class="separator"> </span></span>

		<div style="color:#999999;font-size:11px;margin-left:33px"><span class="separator"><span class="separator">06:45 PM, 30th Jan</span></span></div>
		<span class="separator"><span class="separator"> </span></span>
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		<td style="padding:10px 20px;font-size:13.6px;color:#3f3f46">
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		<div style="font-size:12px;font-weight:500;color:#6f7071;margin-right:30px"><span class="separator"><span class="separator">Manish</span></span></div>
		<span class="separator"><span class="separator"><img height="30px" src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_05677134d342015403d5a26ec0e9da7fbe25ddc8cb180d5c5ca8e714ca025820/img_1611909552105.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px" width="30px"> </span></span>

		<div style="border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:320px;padding:12px">
		<div><span class="separator"><span class="separator">It was a pleasure assisting you. Thank you for shopping with us and have a wonderful day.</span></span></div>
		</div>
		<span class="separator"><span class="separator"> </span></span>

		<div style="color:#999999;font-size:11px"><span class="separator"><span class="separator">06:45 PM, 30th Jan</span></span></div>
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		<td style="text-align:center"><span class="separator"><span class="separator"><span style="font-size:13px;color:#999">View conversation in <a href="https://web.freshchat.com/a/224106425474082/inbox/open/0/conversation/447538817658378" style="font-weight:500;color:#999;text-decoration:none" rel="noreferrer">Freshchat</a></span></span></span></td>
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</blockquote>
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</blockquote>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2037041