Subject: New Reply Received - complaint letter about wrong product shipped
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 02 Feb 2021 16:19:21 +0000

Hi Manish Kumar,  The customer has responded to the ticket.  complaint letter about wrong product shipped  Ticket comment <div dir="auto">Here by attaching the details of my order, when I’m checking the order details I noticed that some items are missing (2 anklets are missing)</div>
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<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE4ODkwMzc3NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.sHUYFkkOoHU5OOEUUhbmGsPRKTaime6G_vEk2YJjJbo" style="max-width: 100%"></div>
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<div dir="auto">Instead of Bow detail Mary Jane shoes received some other items photo attached </div>
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<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE4ODkwMzc3MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.2Nk12nW-5f_hZJxDKnjU2qJ4rHX7pNNiFEVUxb6ZSME" style="max-width: 100%"></div>
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<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE4ODkwMzc3MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.v6lxFHCm_GWWBGLywY54a4W1K6JP17HfxGaoSRH6YGk" style="max-width: 100%"></div>
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<div dir="auto">I made order for two different pairs of anklets (two pairs total 4) as you can check the attached order details, instead of pairs they dispatched single anklets (2 only different pairs ).</div>
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<div><img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE4ODkwMzc2NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.GrImi16_GfIX5wHnOS5wHIYwrDVdyRC8QKRFubOCVTg" style="max-width: 100%"></div>
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<div dir="auto">Kindly make sure from which store they made this dispatch.</div>
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<div dir="auto">Waiting for your reply.</div>
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<div dir="auto">Faithfully yours customer ,</div>
<div dir="auto">Clement Douglas Rodrigues </div>
<div dir="auto">00919961652555</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, 2 Feb 2021 at 8:58 PM, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
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<div dir="ltr">Hi Clement,</div>
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<div>Thank you for reaching out us.</div>
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<div>We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this.</div>
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<div>We request you to please specify your order number and for which item you have received a wrong item along with its price so we can further assist you.</div>
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<div>We would also request you to provide us some snapshots of the wrong item you received.</div>
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<div>We look forward to hearing from you.</div>
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<div>Feel free to reach us out for further assistance.</div>
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<div dir="ltr">Your friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2047207