Subject: Ticket Assigned - Re: We’ve received your return request.
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 02 Feb 2021 10:44:23 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Re: We’ve received your return request. Hi,

Just wondering why the item that we have requested to be returned isn’t collected yet until now when I have provided the address for the collection.

Can you please check for further actions.

Thanks.
Kind Regards,

LOUISE DALE PINEDA
HR & ADMIN ASSISTANT
Dubai Studio City, BS11
P.O. Box 37504 - Dubai, UAE
M +971 56 504 5397
T +971 4 425 3553
F +971 4 425 3561
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From: <support=[email-masked]> on behalf of Max Fashion <[email-masked]>
Reply-To: "[email-masked]" <[email-masked]>
Date: Monday, 7 December 2020 at 10:40 AM
To: Louise Dale Pineda <[email-masked]>
Subject: We’ve received your return request.

Please update your pickup address.
[Max logo]<https://www.maxfashion.com/ae/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en>
Download our apps now
[ios icon]<https://itunes.apple.com/ae/app/id1161312751?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en>
[android icon]<https://play.google.com/store/apps/details?id=com.landmarkgroup.maxstores&referrer=utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en>
iPhone<https://itunes.apple.com/ae/app/id1161312751?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en>
Android<https://play.google.com/store/apps/details?id=com.landmarkgroup.maxstores&referrer=utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en>
Women<https://www.maxfashion.com/ae/en/department/women?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en> Men<https://www.maxfashion.com/ae/en/department/men?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en> Girls<https://www.maxfashion.com/ae/en/department/girls?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en> Boys<https://www.maxfashion.com/ae/en/department/boys?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en> Shoes<https://www.maxfashion.com/ae/en/department/shoes?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en> Inspiration<https://www.maxfashion.com/ae/en/inspiration?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en>

Thank you for submitting your Click & Collect return request

Hi Louise Pineda, you’re almost there! You can finish returning these products in a few easy steps:
[https://i1.lmsin.net/website_images/ae/static-pages/returns/fill-form.png]
1. Update your pick-up address

Please enter it  here<https://www.maxfashion.com/ae/en/my-account/returnaddress/1000304082?utm_source=hybris&utm_medium=email&utm_campaign=return_initiation_AE_en>  so we know where to collect your items from. Your return cannot be processed without a pickup address.
[https://i1.lmsin.net/website_images/ae/static-pages/returns/box.png]
2. Confirm your pick-up

Our courier partner will send you an SMS to arrange your return pick-up. Your pickup should take place in 2-3 business days.
[https://i1.lmsin.net/website_images/ae/static-pages/returns/return.png]
3. Hand over your return

Wrap and seal your products in their original packaging, with all tags intact. Our courier partner will give you an acknowledgement receipt when they collect it.
[https://i1.lmsin.net/website_images/ae/static-pages/returns/refund.png]
4. Receive your refund

  *   Your products will take 3-5 business days to reach our warehouse.
  *   We'll take 1 business day to conduct a quality check.
  *   Your refund will be issued in 2-7 business days after the quality check.

Once we transfer your refund, it may take up to 48 hours to reflect in your bank account.
Need help? Get in touch
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Privacy Policy<https://www.maxfashion.com/ae/en/privacypolicy?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en>  | Terms & Conditions<https://www.maxfashion.com/ae/en/termsandconditions?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_AE_en>

 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/2047292