From: Manish Kumar <[email-masked]>
Date: Mon, 27 Feb 2023 06:44:41 -0700 (MST)

First email - Dear Customer, We hope you are doing well. We are sending this email as we have received a request for account deletion from your email - . We request you to please reply to this email and confirm to us if we can proceed with deletion of your account. Note - 1. Account will be deleted for Bahrain, Oman, United Arab Emirates and Qatar for all concepts and not only for the territory which you are requesting for. 2. If we do not receive a response on this email w ithin the next 24 hours, we will proceed with deletion of your account. We are looking forward to hearing from you soon. Thank you for your help! Your Friends, The Support Team If customer confirms for deletion within 24 hours - Dear Customer, Thank yo u for your confirmation. We have forwarded the request to delete the account to our concerned team and your account will be completely removed from the system within 7 - 10 working days. We hope this helps and have a great day! Stay Safe! Your Friends, Th e Support Team If customer does not confirm within 24 hours - Dear Customer, We have not received a confirmation from you regarding the account deletion request in the last 24 hours hence we will proceed with the deletion of account under email - The a ccount will be completely removed from the system within 7 - 10 working days. We hope this helps and have a great day! Stay Safe! Your Friends, The Support Team 
Payfort - 1235@Man 

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https://www.fareye.co/track.html?com_code=lmg&pm_Id=493&thex=ffffff&track_page_version=V2&&tracking_number 

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We know that you expect the highest levels of service from our company, and we are very sorry for our failure to comply to the basic standards related to delivering the orders and we assure you that the that this issue will be submitted to the concerned team in order to prevent it from repeating again 

We believe in Client satisfaction and long term association by providing high level customer service and being flexible on terms and conditions. 

POD same for order id - 9568221915 and 9568234560 

Thank you for reaching out to us. 

We sincerely apologize for any inconvenience caused to you. We would like to inform you that all our items are checked before being listed on our website and we definitely do not want to hurt your sentiments. We aim to provide the best quality items and we wish that every customer when shopping with us leaves with a smile. 

We have taken your feedback regarding this item and we will forward the same to our concerned team to look into this. We appreciate you for bringing this to our attention. 

Please do not hesitate to write back to us if you need any further assistance. We will be happy to help! 

Thank you for shopping with us. Have a great day and stay safe! 

POD - cs_reports_lmg 

https://merchant.tabby.ai/payments 
tabby Merchant Dashboard 

[email-masked] 
x29rGY5HKGlk 

[email-masked] 
Red$Car00789 
https://fort.payfort.com/account-login 
[ https://www.landmarkgroup.com/in/en/stores | https://www.landmarkgroup.com/in/en/stores ] 

Kuwait 

Account holder name: LAND MARK CENTRAL MARKET CO 
Bank Name : National Bank of Kuwait 
Branch Name: Head Office branch 
Account Number: 1000254175 
IBAN Number : KW43NBOK0000000000001000254175 
SWIFT: NBOKKWKW 

Bahrian 

Beneficiary Name : AL RASHID GROUP Bsc © 
Bank Name : Bank of Bahrain & Kuwait 
Account Number: 1-000-002-82207 
IBAN Number: BH83 BBKU 0010 0000 2822 07 
Swift Code: BBKUBHBM 

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Account holder name: LANDMARK RETAIL INVESTMENT CO LLC 
Bank Name : Barclays Bank 
Branch Name: Abu Dhabi branch 
Account Number: 000002313580 
IBAN Number : AE550190000000002313580 

---------------------------------------- 

SHUKRAN KSA - 800 124 6622 
SHUKRAN KUWAIT - +965 22289558 
SHUKRAN BAH - 80001006 
SHUKRAN EGYPT - +20 2 2249 1100 

[ https://landmark.atlassian.net/browse/REL-138802 | https://landmark.atlassian.net/browse/REL-138802 ] 

Issue [ https://landmark.atlassian.net/browse/REL-138864 | REL-138864 - Account details update: order id - 6246512346 ] has been successfully created. 

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Thank you for your prompt response. 
​ 
We apologise for the delayed response. 

We would like to inform you that a return request for order No. () has been created and the request will be received by the courier team within 3 to 5 working days. In the event that the event if the item will not be collected within the specified time, please contact us again in order to serve you to the fullest. 

You can also track your return collection by clicking [ https://www.fareye.co/track.html?com_code=lmg&pm_Id=493&thex=ffffff&track_page_version=V2&&tracking_number=&utm_source=hybris&utm_medium=email&utm_campaign=order_shipped_SA_ar | here ] through the tracking number () 

Thank you for your shopping and cooperation with us. 

Do not hesitate to contact us if you have any inquiries. 

Your Friends 
The Support Team 

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We request you to please check it with your bank and in case if amount has been deducted from your account then please share the transaction id against each deduction in order to investigate futher with the concerned team. 
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The refund amount of -- for order ID -- has been processed from our side to your credit card under the transaction ID -- on -- and it will reflect in your account within 7 - 14 working days. 
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Please be informed that as per the update from the govt. authorities regarding the eveining lockdown in Kuwait, our retail stores will be operational from 10 AM – 7:30 PM only from from Sunday, 7th Feb 2021. 
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Thank you for your patience. 

We apologise for the late response and the inconvenience caused to you. 

We are following you up regarding the order id - 8236482992 as we can see it has delivered successfully to your shipping address on 2/21/2021. 
​ 
Please be informed that we are going to close this ticket for now. 

Please do not hesitate to reopen this ticket or open a new one if you need any further assistance. 

Your friends, 
The Support Team 

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Thank you for your patience. 
We apologise for the delayed response and for the inconvenience caused. 
We are reaching out about your case with us regarding the delivery for the order id - as we can check the order has been returned back to the warehouse and it is not possible to rearrange the delivery now. 
​ 
We understand you are anxious to get this product as soon as possible. However, we would recommend to place the order again using a suitable mode of payment and We'll make sure you get your items this time. 

Please do not hesitate to reopen this ticket or open a new one if you need any further assistance. 
Your friends, 
The Support Team 

----------------- 

Thank you for your patience. 
We apologise for the delayed response and for the inconvenience caused. 
We are reaching out about your case with us regarding the delivery for the order id - 6274522344 as we can check the order has been returned back to the warehouse and refund for this order has been processed. 
​ 
The refund amount of SAR -- has been processed from our side to your credit card under the transaction ID -- on -- and it will reflect in your account within 7 - 14 working days. 
​ 
Please be informed that we are going to close this ticket for now. Please do not hesitate to reopen this ticket or open a new one if you need any further assistance. 
Your friends, 
The Support Team 
-------------------------- 

Thank you for shopping with us. 

We apologise for the inconvenience caused to you. 

Please be informed that as per the courier team, we tried to contact you at the registered mobile number () to deliver your order , however there was no response from your side. 

Please provide us with an alternate mobile number to avoid cancelling your order. 

Looking forward to hear from you. 

Feel free to contact us if you need any further assistance. 

Your friends 
The Support Team 
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Also, make sure to have the SMS/Email ready for the collection and Tawakalna application installed in your mobile as it is needed in the branch to be able to complete the pickup process. 

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https://giftcard.landmarkgroupgiftcard.com/eGiftCard/ 

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We would also like to inform you that we will only be able to assist you on the purchase made online if you had made your purchase offline the we request you to please visit the same store. 

We would like to inform you that as we can check you had placed your order as a guest user on cash on delivery and hence you will get your refund as a refund voucher on your email id - [email-masked] once the return and the refund will be processed. 

Here's how long it will take to get the return and refund processed: 

1. 3 - 5 business days to receive your returned items. 
2. 2 business days to perform a quality check and issue a refund. 
3. After the quality check the refund voucher will be initated within 1 - 2 working days 

We really appreciate understanding and cooperation. Feel free to reach us out for any further assistance. 

Your friends, 
The Support Team 
------------------------------------------------------------ 
Thanks for your prompt response. 

We are truly sorry for the inconvenience caused to you. 

We would like to inform you that the My Credit has been cancelled as per the concerned team and now we have escalated it to the concerned team to make the Knet transfer. 
​ 
Please be informed that it will to 7 - 10 working days to reflect the refund in your account. 

We really appreciate your understanding and cooperation. Feel free to reach us out for any further assistance. 

Your friends, 
The Support Team 

----------------------------------------------------- 

Thank you for getting in touch with us. 

We sincerely apologize for the inconvenience caused to you. 

We have forwarded your return request to our concern team and our courier team will contact you soon to collect your return items. 

We thank you for your understanding and cooperation. 

Feel free to reach out to us if you need any further assistance. 

Your friends, 
The Support Team 

Thank you for patience. 
​ 
We apologize for the inconvenience caused to you. 

We’re on it - and we’ll do our best to sort this out quickly. Please allow us some more time to work on this so we can assist you with this accordingly. 

Feel free to get in touch if you need further assistance. 

Your friends, 
The Support Team 

Thank you for getting in touch with us. 

​Please accept our sincere apologies for the late response. 

We have forwarded this issue to our team and we are checking with our team that where the refund is stuck. Please allow us some more time to resolve this issue for you. 

Please be assured, we will do our best to process your refund as soon as possible. 

Feel free to get in touch if you need further assistance. 

Your friends, 
The Support Team 

Thank you for your patience. 

We sincerely apologize for the delay in getting back to you and the processing of your refund. We are following up with our finance team on this and rest assured we will try our best to have the same processed on priority. 

Please allow us some more time and we will try our best to have this resolved asap. 

Your Friends, 
The Support Team 

[email-masked] 
d9882251826 

Hybris password 
[email-masked] 
qVQ8s4BwCz9SUzl1VQ= 

user id: seeta.seeta 
Password: Et6WbCvxwo1Y2M0v6dR3 

username: manish.kumar 

password: 4^PeqKAr2Je9SIAnbX3Y 

Please use the below URL and follow the steps. Please logout completely and close the browser. 

https://lmsin.cloudflareaccess.com/ 

Subject: #HM suspected fake product ( MAX bottles ) ( ref#54/2023)
From: Hind Muflih <[email-masked]>
To: "[email-masked]" <[email-masked]>
Cc: Ruba Althawabeia <[email-masked]>, Ayham Aladwan <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Thu, 12 Jan 2023 12:39:52 +0000

External

Dear Mr./ Mrs.

We are The Jordan Standards and Metrology Organization (JSMO), a governmental institution in Jordan.

JSMO is responsible for the inspection of goods at borders and in the local markets.

We found products that are carrying your trademark.

It would be highly appreciated if you check the attached files to inform us if it shows a genuine or fake product/s.

Kindly note that the period to check the authenticity of the product/s is five working days starting from the date of sending the enquiry. Otherwise, we have to proceed as per our established procedures.

If you need further information, or you need more time for the investigation, a short notice from your side within the five days period is needed.

Best Regards

Hind Muflih

Head of trademarks verification division

Jordan Standards And Metrology Organization (JSMO)

Phone : +962 6 5301225 / Ext: 1022

Fax      : +962 6 5301249
Description: Description: signature-1