Subject: Re: ON_VALIDATION_CANCELLED // 8397841932 // 1396768
From: Manish Kumar <[email-masked]>
To: Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 25 Oct 2020 21:59:46 -0700 (MST)

Please note that we have not received any update. 

From: "Apoorv Joshi" <[email-masked]> 
To: "Mustafa Chakki" <[email-masked]>, "Harish Thakor" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "mohamed nagy" <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Nitesh Singh" <[email-masked]>, "anju john" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Mohammad Shababe Quamar" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Friday, October 23, 2020 8:09:29 PM 
Subject: Re: ON_VALIDATION_CANCELLED // 8397841932 // 1396768 

Hi Mustafa/Harish, 

Kindly check and advise on the below case on priority. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Seeta Seeta" <[email-masked]> 
To: "Mustafa Chakki" <[email-masked]> 
Cc: "mohamed nagy" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]>, "CentrepointSalmiya" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Nitesh Singh" <[email-masked]>, "Harish Thakor" <[email-masked]>, "anju john" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Mohammad Shababe Quamar" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Sunday, 18 October, 2020 18:12:48 
Subject: Re: ON_VALIDATION_CANCELLED // 8397841932 // 1396768 

Hi Mustafa, 

Need your assistance to close the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Mohamed Nagy" <[email-masked]> 
To: "Mustafa Chakki" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]>, "srgsalmiya" <[email-masked]>, "Fauzan Musalman" <[email-masked]>, "Nitesh Singh" <[email-masked]>, "Harish Thakor" <[email-masked]>, "anju john" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Mohammad Shababe Quamar" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, 13 October, 2020 18:03:22 
Subject: RE: ON_VALIDATION_CANCELLED // 8397841932 // 1396768 

Hi [ mailto:[email-masked] | 
@Mustafa Chakki ] , 

Appreciate your response regarding this case, if payment done kindly refund. 

Regards, 

From: Mohamed Nagy <[email-masked]> 
Sent: Wednesday, October 7, 2020 8:45 PM 
To: Rashid Gafoor Kaskar <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; CP Salmiya <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Nitesh Singh <[email-masked]>; Harish Thakor <[email-masked]>; Anju John <[email-masked]>; Escalations Dxbteam <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: RE: ON_VALIDATION_CANCELLED // 8397841932 // 1396768 

Dear Rashid, 

Kindly find attachments as per customer 

Regards, 

Mohamed Nagy 

From: Rashid Gafoor Kaskar < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, August 30, 2020 3:25 PM 
To: Mohammad Shababe Quamar < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; SRG Salmiya < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Nitesh Singh < [ mailto:[email-masked] | [email-masked] ] >; Harish Thakor < [ mailto:[email-masked] | [email-masked] ] >; Anju John < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: ON_VALIDATION_CANCELLED // 8397841932 // 1396768 

Hi, 

We are not able to locate realization for this transaction. 

Kindly provide us with deductions in customer account to check and validate realization in our records. 

Thanks 

Rashid 

From: Mohammad Shababe Quamar 
Sent: Thursday, August 27, 2020 12:04 PM 
To: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Rashid Gafoor Kaskar < [ mailto:[email-masked] | [email-masked] ] >; Lessin Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; SRG Salmiya < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Nitesh Singh < [ mailto:[email-masked] | [email-masked] ] >; Harish Thakor < [ mailto:[email-masked] | [email-masked] ] >; Anju John < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: ON_VALIDATION_CANCELLED // 8397841932 // 1396768 

Hi [ mailto:[email-masked] | 
@Rashid Gafoor  Kaskar ] 

Please update the below mention query. 

Thanks, 

Shababe Quamar 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, August 26, 2020 12:38 PM 
To: Rashid Gafoor Kaskar < [ mailto:[email-masked] | [email-masked] ] >; Lessin Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Nitesh Singh < [ mailto:[email-masked] | [email-masked] ] >; Harish Thakor < [ mailto:[email-masked] | [email-masked] ] >; Anju John < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: ON_VALIDATION_CANCELLED // 8397841932 // 1396768 

External email sender, please take precaution. 

Hi Team 

Kindly assist regarding the following concern. 

Regards 

Shakeeb 

From: "Nitesh Singh" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, August 24, 2020 11:49:57 AM 
Subject: ON_VALIDATION_CANCELLED // 8397841932 // 1396768 

Hi Team, 

With reference to order numbers: 8397841932 order was On_Validation_Cancelled and the customer is complaining that they didn't received a refund. 

Order date: Aug 16, 2020 

Payment mode: KNET 

Ticket ID: NA 

Customer provided bank statement as attached above 

Kindly look into this issue and do the needful. 

Thanks, 

Nitesh 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com