Subject: Ticket Assigned - Conversation with Ringing Blueberry
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Wed, 25 Dec 2019 11:36:34 +0000

Hi Manish Kumar,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ringing Blueberry Ringing Blueberry                    Hello..           09:44 AM, 25th Dec                     Ringing Blueberry                    Good Morning           09:44 AM, 25th Dec                   Seeta                    Hi, Thank you for contacting us. My name is Seeta. How may I help you?           09:44 AM, 25th Dec                     Ringing Blueberry                    Hello Seeta           09:45 AM, 25th Dec                     Ringing Blueberry                    i wanna return my shoe..           09:45 AM, 25th Dec                     Ringing Blueberry                    Order No : 6455116467           09:45 AM, 25th Dec                   Seeta                    Please allow us a minute to check the details for you.           09:45 AM, 25th Dec                     Ringing Blueberry                    I ordered 2 shoes .. but one is small for me.. Brand Name  : Kappa           09:46 AM, 25th Dec                   Seeta                    Thank you for waiting.           09:48 AM, 25th Dec                     Ringing Blueberry                    ok           09:48 AM, 25th Dec                   Seeta                    Currently, you may exchange Shoe Mart items in any Centrepoint/Shoemart store within 14 days from the collection/delivery date providing that the item is available in the store.           09:48 AM, 25th Dec                     Ringing Blueberry                    Can i go store for change it           09:48 AM, 25th Dec                   Seeta                    Products that have a manufacturing issue cannot be exchanged, however, a return and refund can be done.
 
You can return online purchases through the below three channels:
You can contact our customer support team on (800-1111027) to book a return and to be notified of the refund amount based on our return policy.           09:48 AM, 25th Dec                   Seeta                    You can now drop off your Centrepoint and Shoe Mart returns at any Centrepoint and Shoe Mart stores. Wrap your items in their original shipping packaging and bring it along with your invoice and or provide the order number to the store staff in the absence of an invoice.

You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.           09:48 AM, 25th Dec                   Seeta                    Yes, you can now drop off your Centrepoint and Shoe Mart returns at any Centrepoint and Shoe Mart stores. Wrap your items in their original shipping packaging and bring it along with your invoice and or provide the order number to the store staff in the absence of an invoice.           09:49 AM, 25th Dec                   Seeta                    Is there anything else I can help you with?            09:49 AM, 25th Dec                     Ringing Blueberry                    But from online am not able to select the product. There is no check box coming for the specific product.           09:50 AM, 25th Dec                   Seeta                    You can directly go to any nearby store and you can return the shoes.           09:51 AM, 25th Dec                     Ringing Blueberry                    Thank You.           09:51 AM, 25th Dec                   Seeta                    You are welcome.           09:52 AM, 25th Dec                   Seeta                    It was a pleasure assisting you. Thank you for shopping with us.           09:52 AM, 25th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/366870