Subject: update status
From: Manish Kumar <[email-masked]>
Date: Sun, 1 Dec 2019 03:50:51 -0700 (MST)

Thanks for getting in touch with us. 

We truly apologise for the inconvenience caused to you. 

We would like to inform you that we have escalated the issue to the relevant team to update the order status for order id - so that you can raise the return request. We are working to resolve your issue on priority however due to peak season, it might take 4-5 days for final closure. We appreciate your patience 

We thank you for your understanding and cooperation. Please let us know if we could be of any further help. 

Your friends, 
The Support Team