Subject: forwarded to 3 party
From: Manish Kumar <[email-masked]>
Date: Sat, 2 Nov 2019 00:40:17 -0700 (MST)

Thanks for getting in touch with us. 

We are truly sorry for the inconvenience caused to you. 

We would like to inform you that we have escalated the issue to the relevant team and will get back to you as soon as possible. 

We thank you for your understanding and cooperation. Please let us know if we could be of any further help. 

Your friends, 
The Support Team