Subject: New Reply Received - Hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 23 Jul 2020 18:05:57 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  The customer has responded to the ticket.  Hi  Ticket comment <div>You should support your customers and find solutions for them. 
Plus you need to be specific on timing and date of delivery. 
Having many different feedback on the same issue is not professional at all. 

Also you shouldn’t have this pre set reply. 

Thanks.</div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1325102