Subject: New Reply Received - You know the weekend is approaching when you dress up in your favorite shirt :sunglasses:
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 27 Jun 2020 08:09:19 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  The customer has responded to the ticket.  You know the weekend is approaching when you dress up in your favorite shirt :sunglasses:  Ticket comment <div>Centrepoint  سنتربوينت 
I have receive my order no. 9776977418 on 10 April, 2020. and right after i received within 15 mins i placed a request for return through mobile app. 

After placing return nobody bothered to contact me for two months or so and a day before eid aramex guy contacted me and ask for location details which i provided him. but i was expecting him to collect it after eid but again nobody contacted me after eid. which forced me to visit ajam corniche centrepoint branch. meanwhile on my mobile app and in my centrepoint account good were mentioned as return in progress. After arriving at centrepoint branch in ajman corniche the guy tried to do return but he said its already in progress in our system from back-end so they cannot do return at store, He tried to help me and called headoffice but the moment he started conversation with them first they change my items status from return to delivered. because i was checking it on real time. 
After 15 mins of conversation he said somebody will contact you from customer service but nobody did it for 2 days and than i called customer service who started arguing that return period elapsed and item cannot be return. after explaining again that when i placed return and arguing with him he said ok somebody will contact you from customer service. 

Till today nobody cared to contact me but meanwhile Aramex called me a week ago to collect products and he collected them and i received below  AWB number  45910098334  which they said delivered to centrepoint already and you check shipment tracking as well.

Now its my last email and last i'm contacting customer service and if i don't get any positive response i will move it legally as its not about monetary loss but you cannot be so disrespectful or disgrace to you loyal customers. </div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1248573