Subject: Ticket Assigned - If you are not processing online refunds heres a simple solution that will not waste ur customers an...
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 26 Jun 2020 07:04:07 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  If you are not processing online refunds heres a simple solution that will not waste ur customers an... If you are not processing online refunds heres a simple solution that will not waste ur customers and ur staff's time. Add It in the email or in the IVR that all returns must be processed in-store! 
To process 1 refund I had to call 5 times ( 10- 14 mins waiting each) to finally speak to a customer care agent who then took 4 mins to confirm that no return online! 
We all understand covid is making standard practices possible but this is an easy fix. https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1256626