Subject: New Reply Received -
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 15 May 2020 14:17:07 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  The customer has responded to the ticket.    Ticket comment <div dir="auto">Hello please i wait for your answer <div dir="auto">I want refund my money and  no one send for me what you need informations from me to refund the money </div>
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<div>On Wed, May 13, 2020, 9:50 PM Sabrine Yazidi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="auto">انا انتظر منكم ان توضحوا اي معلومات تريدون مني لتكتمل عملية استرداد المبلغ <div dir="auto"><div dir="auto">انا اريد استرجاع مالي لو سمحت</div></div>
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<div dir="ltr" class="gmail_attr">On Wed, May 13, 2020, 7:30 PM Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 925093</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 925093<br><br>لقد أرسلنا إليك عدة رسائل البريد الإلكتروني طالبين المزيد من المعلومات من حضرتك ، ومع ذلك لم نسمع منك. نحن نفترض أن مشكلتك قد تم حلها الآن ، وسوف نتعامل مع قضية الدعم هذه على أنها مغلقة.<br>إذا شعرت أن مشكلتك ما زالت معلقة ، فيرجى الرد على رسالة البريد الإلكتروني هذه ، وسنعيد فتح قضيتك.</div>
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<div dir="ltr">Nikhil Bishnoi : </div>
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<div dir="ltr">Hi Sabrine,</div>
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<div dir="ltr">Thank you for your prompt response and we apologise for the inconvenience caused to you.</div>
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<div dir="ltr">The refund has been initiated and you will be notified once the refund is processed from our end.<br><br>​We thank you for your understanding and cooperation.<br><br>Please feel free to get in touch with us for further assistance.<br><br>Your friends,<br>The Support Team.<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/925093