Subject: End Call Survey (ECS): How it helps your business?
From: ZIWO <[email-masked]>
To: <[email-masked]>
Date: Wed, 6 May 2020 07:45:00 +0000
List-Id: 3a0ab11e27f38935866c9570fmc list <3a0ab11e27f38935866c9570f.379005.list-id.mcsv.net>

End Call Survey (ECS) (https://aswat-telecom.us11.list-manage.com/track/click?u=3a0ab11e27f38935866c9570f&id=3281223f55&e=930cf6b459)

What is ECS?
How does it function?
How to implement it?
Where to find ECS Data?
How to analyze ECS findings?

All About ECS (https://aswat-telecom.us11.list-manage.com/track/click?u=3a0ab11e27f38935866c9570f&id=e77fde9878&e=930cf6b459)

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End Call Survey (ECS) – A must-have for all businesses (https://aswat-telecom.us11.list-manage.com/track/click?u=3a0ab11e27f38935866c9570f&id=372292a7bd&e=930cf6b459)

Happy customers are businesses’ best possessions. They are your free loyal advertisers for a lifetime. They not only give you new customers but also become a consistent source of revenue for your business. What else? Mostly, a customer is willing to pay you more than to your competitors just because you provide better customer service.

Now, an important question is, ‘How exactly a business ensures smooth and effective customer service?’

Good customer service is always an outcome of customer satisfaction. A satisfied customer appreciates your customer service and shares his/her experience with others. So, the first step to attaining good customer service is to ensure customer satisfaction.

Customer satisfaction depends highly on how you deal with their calls, and on-call customer satisfaction can be ensured through ‘End Call Survey’.

End call survey, also known as ECS, is a survey used to take customer feedback after the customer has finished talking to your customer support agent. It is typically used to determine whether your customer is satisfied with his/her/their on-call experience.

How does an end call survey (ECS)  function for your business?

1. Customer speaks to your support executive

2. Customer’s consent for end call survey

3. Call transfer for end call survey

4. End call survey being made

5. Additional Feedback or open feedback

As businesses have gone digital, face to face interactions with customers have decreased remarkably. This applies more in today's situation. Be it onboarding a new customer or providing after-sales service, everything is done through a phone call. So, it has become very important to ensure on-call customer satisfaction. ECS is the easiest and the most effective way to do the same.

Benefits of implementing ECS for your business.

1. Makes customer support agents more accountable

2. Gives valuable feedback on your product or service

3. Measure call center performance of different locations

4. Economically feasible and easy to set up

5. No extra customer data needed

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Simply. Talk to your clients (https://aswat-telecom.us11.list-manage.com/track/click?u=3a0ab11e27f38935866c9570f&id=0f87f8f719&e=930cf6b459)
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