Subject: New Reply Received - Re: كيف كانت تجربة تسوقك معنا؟
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 21 Mar 2020 22:29:42 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  The customer has responded to the ticket.  Re: كيف كانت تجربة تسوقك معنا؟  Ticket comment <div><div dir="auto">أهلاً بكم</div></div>
<div dir="auto"><br></div>
<div dir="auto">شكراً لتعاونكم</div>
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<div dir="auto">لقد اتضح لي انكم لن تقوموا بتوصيل القطعة الناقصة لي، وسوف تعوضني بمبلغها فقط! وهذا مرفوض</div>
<div dir="auto"><br></div>
<div dir="auto">حيث أن هذا الخطأ بدر منكم وكان عليكم التأكد من عدد القطع قبل شحنها للعميل..</div>
<div dir="auto"><br></div>
<div dir="auto">فيرجى من حضراتكم الالتزام بما ورد في الاتصال الهاتفي مع احد موظفيكم حيث أكد لي انه سيتم تسليم القطعة لي وكذلك الالتزام بالرسالة التي بعثتموها لي والتي تقول بأنه سيتم توصيل القطعة الناقصة لي بأقرب وقت . حيث ان مجتوى رسالة ال SMS تتناقض مع محتوى هذا البريد الالكتروني.. </div>
<div dir="auto"><br></div>
<div dir="auto">بانتظار ردكم وتحديد موعد تسليم القطعة الناقصة لي.</div>
<div dir="auto"><br></div>
<div dir="auto">شكراً </div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, Mar 21, 2020 at 12:16 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
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<div dir="rtl">​مرحبا روان.</div>
<div dir="rtl">​</div>
<div dir="rtl">شكرالك للتواصل معنا.</div>
<div dir="rtl">نعتذرلك عن التأخير .</div>
<div dir="rtl">​<br>
</div>
<div dir="rtl">تم التواصل مع شريك النقل بشأن القطعة الناقصة بلوزة كامي سادة بياقة عميقة وحمّالات رفيعة وتم  الافادة بأنة تم التسليم لذلك طالما اخبرتنا بأنة لم تصلك</div>
<div dir="rtl">تم الرفع بتعويضك القيمة وستصلك لرصيدك في التطبيق خلال 4 يوم يمكنك استخدامه  بالدفع من خانة رصيدي.</div>
<div dir="rtl">​</div>
<div dir="rtl">لاتترددي في التواصل معنااذالديك استفسارات اخرى.</div>
<div dir="rtl">​</div>
<div dir="rtl">أصدقائك</div>
<div dir="rtl">فريق الدعم.<br><br>
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            <blockquote>
              On
              Fri, 20 Mar at 12:01 PM
              <span>,  Rawan Turki &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;  wrote:
              <div><div dir="auto">السلام عليكم</div></div>
<div dir="auto">لقد قمت بالتواصل معكم واخباركم بأنه هناك خطأ في الطلب</div>
<div dir="auto">حيث انني طلبت ١١ قطعة بينما تم وصول فقط ١٠ قطع. ولم تقوموا بالتواصل معي او احضار القطعة الناقصة</div>
<div dir="auto"><br></div>
<div dir="auto">بانتظار تواصل منكم باقرب وقت</div>
<div dir="auto"><br></div>
<div dir="auto">شكراً</div>
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<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Wed, Mar 18, 2020 at 10:41 AM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer" target="_blank">[email-masked]</a>&gt; wrote:<br>
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										بانتظار أرائك 
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									<img style="border:0;margin:0" alt=" Centre Point logo" src="https://i1.lmsin.net/website_images/ar/current/emails/logo-centrepoint.png" width="90"></a>
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												<td colspan=" 2" style="padding:15px 0 0 0">حمّل تطبيقاتنا الآن</td>
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												  <img alt=" android icon" src="https://i1.lmsin.net/website_images/ae/emails/icons/google_play_store.png" width=" 19"></a>
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												<a href="https://play.google.com/store/apps/details?id=com.landmarkgroup.centrepointstores&amp;referrer=utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dnet_promoter_score_KW_ar" style="text-decoration:none;color:#202020" rel="noreferrer" target="_blank">اندرويد</a>
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<span>
													<a href="https://www.babyshopstores.com/kw/ar?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dnet_promoter_score_KW_ar" style="text-decoration:none;display:inline-block;color:#ffffff;padding:10px 6px;word-wrap:normal" rel="noreferrer" target="_blank">بيبي شوب</a></span>
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													<a href="https://www.lifestyleshops.com/kw/ar?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dnet_promoter_score_KW_ar" style="text-decoration:none;display:inline-block;color:#ffffff;padding:10px 6px;word-wrap:normal" rel="noreferrer" target="_blank">لايف ستايل</a></span>
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													<a href="https://www.splashfashions.com/kw/ar?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dnet_promoter_score_KW_ar" style="text-decoration:none;display:inline-block;color:#ffffff;padding:10px 6px;word-wrap:normal" rel="noreferrer" target="_blank">سبلاش</a></span>
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													<a href="https://www.shoemartstores.com/kw/ar?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dnet_promoter_score_KW_ar" style="text-decoration:none;display:inline-block;color:#ffffff;padding:10px 6px;word-wrap:normal" rel="noreferrer" target="_blank">شو مارت</a></span>
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													<a href="https://www.centrepointstores.com/kw/ar/offers?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dnet_promoter_score_KW_ar" style="text-decoration:none;display:inline-block;color:#ffffff;padding:10px 6px;word-wrap:normal" rel="noreferrer" target="_blank">العروض</a></span>
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													<a href="https://www.centrepointstores.com/kw/ar/search?q=badge.title.en%3AClearance&amp;clr=true%26utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dnet_promoter_score_KW_ar" style="text-decoration:none;display:inline-block;color:#ffffff;padding:10px 6px;word-wrap:normal" rel="noreferrer" target="_blank">تصفيات</a></span>
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									نود السماع منك.
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									مرحبًا  Rawan Turki، رأيك يعني الكثير لنا وسنكون ممتنّين إذا أخذت لحظة لتقييمنا. 
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									إلى أي حد توصي أصدقاءك باستخدام  CentrepointStores.com ؟ 
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									   											<a href="https://www.centrepointstores.com/kw/ar/nps/captureRating?npsRating=0&amp;encdata=QWugdzjNqGehJgEBj2P3gqF9Z3nAPKrkm3nKp1KtJHQ%3D&amp;utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=net_promoter_score_KW_ar" style="border:1px solid rgba(0,0,0,0.4);background:#ffffff;width:40px;height:40px;line-height:40px;color:#000;font-size:14px;margin-left:10px;float:right;text-decoration:none;border-radius:2px" rel="noreferrer" target="_blank">0</a><a rel="noreferrer"></a>
									   											<a href="https://www.centrepointstores.com/kw/ar/nps/captureRating?npsRating=1&amp;encdata=QWugdzjNqGehJgEBj2P3gqF9Z3nAPKrkm3nKp1KtJHQ%3D&amp;utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=net_promoter_score_KW_ar" style="border:1px solid rgba(0,0,0,0.4);background:#ffffff;width:40px;height:40px;line-height:40px;color:#000;font-size:14px;margin-left:10px;float:right;text-decoration:none;border-radius:2px" rel="noreferrer" target="_blank">1</a><a rel="noreferrer"></a>
									   											<a href="https://www.centrepointstores.com/kw/ar/nps/captureRating?npsRating=2&amp;encdata=QWugdzjNqGehJgEBj2P3gqF9Z3nAPKrkm3nKp1KtJHQ%3D&amp;utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=net_promoter_score_KW_ar" style="border:1px solid rgba(0,0,0,0.4);background:#ffffff;width:40px;height:40px;line-height:40px;color:#000;font-size:14px;margin-left:10px;float:right;text-decoration:none;border-radius:2px" rel="noreferrer" target="_blank">2</a><a rel="noreferrer"></a>
									   											<a href="https://www.centrepointstores.com/kw/ar/nps/captureRating?npsRating=3&amp;encdata=QWugdzjNqGehJgEBj2P3gqF9Z3nAPKrkm3nKp1KtJHQ%3D&amp;utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=net_promoter_score_KW_ar" style="border:1px solid rgba(0,0,0,0.4);background:#ffffff;width:40px;height:40px;line-height:40px;color:#000;font-size:14px;margin-left:10px;float:right;text-decoration:none;border-radius:2px" rel="noreferrer" target="_blank">3</a><a rel="noreferrer"></a>
									   											<a href="https://www.centrepointstores.com/kw/ar/nps/captureRating?npsRating=4&amp;encdata=QWugdzjNqGehJgEBj2P3gqF9Z3nAPKrkm3nKp1KtJHQ%3D&amp;utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=net_promoter_score_KW_ar" style="border:1px solid rgba(0,0,0,0.4);background:#ffffff;width:40px;height:40px;line-height:40px;color:#000;font-size:14px;margin-left:10px;float:right;text-decoration:none;border-radius:2px" rel="noreferrer" target="_blank">4</a><a rel="noreferrer"></a>
									   											<a href="https://www.centrepointstores.com/kw/ar/nps/captureRating?npsRating=5&amp;encdata=QWugdzjNqGehJgEBj2P3gqF9Z3nAPKrkm3nKp1KtJHQ%3D&amp;utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=net_promoter_score_KW_ar" style="border:1px solid rgba(0,0,0,0.4);background:#ffffff;width:40px;height:40px;line-height:40px;color:#000;font-size:14px;margin-left:10px;float:right;text-decoration:none;border-radius:2px" rel="noreferrer" target="_blank">5</a><a rel="noreferrer"></a>
									   											<a href="https://www.centrepointstores.com/kw/ar/nps/captureRating?npsRating=6&amp;encdata=QWugdzjNqGehJgEBj2P3gqF9Z3nAPKrkm3nKp1KtJHQ%3D&amp;utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=net_promoter_score_KW_ar" style="border:1px solid rgba(0,0,0,0.4);background:#ffffff;width:40px;height:40px;line-height:40px;color:#000;font-size:14px;margin-left:10px;float:right;text-decoration:none;border-radius:2px" rel="noreferrer" target="_blank">6</a><a rel="noreferrer"></a>
									   											<a href="https://www.centrepointstores.com/kw/ar/nps/captureRating?npsRating=7&amp;encdata=QWugdzjNqGehJgEBj2P3gqF9Z3nAPKrkm3nKp1KtJHQ%3D&amp;utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=net_promoter_score_KW_ar" style="border:1px solid rgba(0,0,0,0.4);background:#ffffff;width:40px;height:40px;line-height:40px;color:#000;font-size:14px;margin-left:10px;float:right;text-decoration:none;border-radius:2px" rel="noreferrer" target="_blank">7</a><a rel="noreferrer"></a>
									   											<a href="https://www.centrepointstores.com/kw/ar/nps/captureRating?npsRating=8&amp;encdata=QWugdzjNqGehJgEBj2P3gqF9Z3nAPKrkm3nKp1KtJHQ%3D&amp;utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=net_promoter_score_KW_ar" style="border:1px solid rgba(0,0,0,0.4);background:#ffffff;width:40px;height:40px;line-height:40px;color:#000;font-size:14px;margin-left:10px;float:right;text-decoration:none;border-radius:2px" rel="noreferrer" target="_blank">8</a><a rel="noreferrer"></a>
									   											<a href="https://www.centrepointstores.com/kw/ar/nps/captureRating?npsRating=9&amp;encdata=QWugdzjNqGehJgEBj2P3gqF9Z3nAPKrkm3nKp1KtJHQ%3D&amp;utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=net_promoter_score_KW_ar" style="border:1px solid rgba(0,0,0,0.4);background:#ffffff;width:40px;height:40px;line-height:40px;color:#000;font-size:14px;margin-left:10px;float:right;text-decoration:none;border-radius:2px" rel="noreferrer" target="_blank">9</a><a rel="noreferrer"></a>
									   											<a href="https://www.centrepointstores.com/kw/ar/nps/captureRating?npsRating=10&amp;encdata=QWugdzjNqGehJgEBj2P3gqF9Z3nAPKrkm3nKp1KtJHQ%3D&amp;utm_source=hybris&amp;utm_medium=email&amp;utm_campaign=net_promoter_score_KW_ar" style="border:1px solid rgba(0,0,0,0.4);background:#ffffff;width:40px;height:40px;line-height:40px;color:#000;font-size:14px;margin-left:10px;float:right;text-decoration:none;border-radius:2px" rel="noreferrer" target="_blank">10</a><a rel="noreferrer"></a>

									<span style="margin-top:15px;float:right;color:#202020;font-size:16px;font-family:Helvetica,Arial,sans-serif">لا أرجّح مطلقًا</span>
									<span style="margin-top:15px;float:left;color:#202020;font-size:16px;font-family:Helvetica,Arial,sans-serif">أرجّح للغاية</span>
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<strong>راسلنا الآن</strong>، وسوف يصلك الرد في أسرع وقت ممكن </div>
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<strong>تابعنا على</strong> مواقع التواصل الاجتماعي</div>
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											<div style="margin:0;padding:0;line-height:20px;text-align:right"> <strong>@centrepointme</strong> غرّد لنا بصفحتنا على تويتر</div>
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										<a href="https://twitter.com/centrepointme" style="border:0;margin:0;padding:0;text-decoration:none" rel="noreferrer" target="_blank">
											<img alt=" twitter" src="https://i1.lmsin.net/website_images/ae/emails/icons/twitter.png" width=" 38"></a>
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<strong style="direction:rtl;display:inline-block">اتصل بنا على (18-00-871).</strong> <br>على مدار أيام الاسبوع، 24 ساعة طوال اليوم</div>
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										<td><img alt=" call" src="https://i1.lmsin.net/website_images/ae/emails/icons/call.png" width=" 38"></td>
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								© 2016 ريتيل وارلد ليمتد </span></td>
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							<span style="font-size:11px;color:#848483">
							<a href="https://www.centrepointstores.com/kw/ar/privacypolicy?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dnet_promoter_score_KW_ar" style="text-decoration:none;color:#848483" rel="noreferrer" target="_blank">سياسة الخصوصية</a>  |
						    <a href="https://www.centrepointstores.com/kw/ar/termsandconditions?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dnet_promoter_score_KW_ar" style="text-decoration:none;color:#848483" rel="noreferrer" target="_blank">الشروط والأحكام</a>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/547095