Subject: Your ZIWO 14 days free trial will start shortly !
From: Ummer Farooq <[email-masked]>
To: hamood frgfre <[email-masked]>
Date: Fri, 20 Mar 2020 16:57:05 +0000

Dear hamood 
Your new ZIWO 14 days free trial instance will be live shortly !

What you need to do next ?

1/ Upon successful deployment at our end, you will receive a link for connecting the platform. Hurry-up, that link is valid for 24 Hrs only!2/ Send an email to [email-masked] [http://fslink.aswat-telecom.com/email/track/click?hash=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJkYXRhIjp7Im11c3RoIjoibWFpbHRvOnN1cHBvcnRAeml3by5pbyIsImxpb24iOiI4NjM3IiwiZ29yaWxsYSI6IjdjNDgwN2VhIiwiZGVlciI6IjkxYzA5YmE2In0sImlhdCI6MTU4NDcyMzQyNX0.kVsY1GjP13vzc8702ilSHcuxrkKQ1Dbw2vngW8YOp3g~eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJkYXRhIjp7ImhvcnNlIjoibW9oYW1tYWQubXVzYWVkQGxzbWluZGlhLmNvbSIsImNhbWVsIjoiODg1NjY4NzcifSwiaWF0IjoxNTg0NzIzNDI2fQ.oCHNR2V46VFszLi0TTXYhp7-9hhMusMVfE7w8WkpioE] to get one test phone number to make and receive your first calls. We will put a bit of free credits for outbound calls. In case you need more, just top-up by contacting [email-masked] [http://fslink.aswat-telecom.com/email/track/click?hash=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJkYXRhIjp7Im11c3RoIjoibWFpbHRvOiUyMGJpbGxpbmdAeml3by5pbyIsImxpb24iOiI4NjM3IiwiZ29yaWxsYSI6IjdjNDgwN2VhIiwiZGVlciI6IjkxYzA5YmE4In0sImlhdCI6MTU4NDcyMzQyNX0.XpZtnHaEaLobEPcjHv1s31faSNSrsQzDaT1kcrU-0UM~eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJkYXRhIjp7ImhvcnNlIjoibW9oYW1tYWQubXVzYWVkQGxzbWluZGlhLmNvbSIsImNhbWVsIjoiODg1NjY4NzcifSwiaWF0IjoxNTg0NzIzNDI2fQ.oCHNR2V46VFszLi0TTXYhp7-9hhMusMVfE7w8WkpioE]

Tips: 
Only agents profiles can make and receive calls, not admins!
You may also test internal calls free of cost between 2 agents.
Admins can listen live calls and a/ jump in the discussion b/ coach the agent c/ monitor
3/ Complete the onboarding process: create at least one  agent, create at least one queues and assign the queue/skill to your agent. Only an agent can make and receive calls, not the admin.

 [http://fslink.aswat-telecom.com/email/track/click?hash=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJkYXRhIjp7Im11c3RoIjoiaHR0cHM6Ly9wdWJsaWNhdGUuaXQvYy8zODMyNTMxMD9tZXRob2Q9ZW1haWwmdG9rZW49MTE4MDY0OVBrM2xzIiwibGlvbiI6Ijg2MzciLCJnb3JpbGxhIjoiN2M0ODA3ZWEiLCJkZWVyIjoiOTFjMDliYWEifSwiaWF0IjoxNTg0NzIzNDI1fQ.VmQQECwhq_VlSJp6opKXREDoS1OjSliwWWFwDxGa0Pw~eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJkYXRhIjp7ImhvcnNlIjoibW9oYW1tYWQubXVzYWVkQGxzbWluZGlhLmNvbSIsImNhbWVsIjoiODg1NjY4NzcifSwiaWF0IjoxNTg0NzIzNDI2fQ.oCHNR2V46VFszLi0TTXYhp7-9hhMusMVfE7w8WkpioE]
 
How to create an Agent – ZIWO by ASWAT [http://fslink.aswat-telecom.com/email/track/click?hash=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJkYXRhIjp7Im11c3RoIjoiaHR0cHM6Ly9wdWJsaWNhdGUuaXQvYy8zODMyNTMxMD9tZXRob2Q9ZW1haWwmdG9rZW49MTE4MDY0OVBrM2xzIiwibGlvbiI6Ijg2MzciLCJnb3JpbGxhIjoiN2M0ODA3ZWEiLCJkZWVyIjoiOTFjMDliYWIifSwiaWF0IjoxNTg0NzIzNDI2fQ.Fh_4zNyGGCoeGiigPBgjkr02Gha6LqSPROurRoGxPgg~eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJkYXRhIjp7ImhvcnNlIjoibW9oYW1tYWQubXVzYWVkQGxzbWluZGlhLmNvbSIsImNhbWVsIjoiODg1NjY4NzcifSwiaWF0IjoxNTg0NzIzNDI2fQ.oCHNR2V46VFszLi0TTXYhp7-9hhMusMVfE7w8WkpioE]

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 [http://fslink.aswat-telecom.com/email/track/click?hash=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJkYXRhIjp7Im11c3RoIjoiaHR0cHM6Ly9wdWJsaWNhdGUuaXQvYy8zODMyNTMxMj9tZXRob2Q9ZW1haWwmdG9rZW49MTE4MDY1MHZvNnFBIiwibGlvbiI6Ijg2MzciLCJnb3JpbGxhIjoiN2M0ODA3ZWEiLCJkZWVyIjoiOTFjMDliYWYifSwiaWF0IjoxNTg0NzIzNDI2fQ.VAynN3oeZ2uGNvOV501Dzb743iWPP8mL4w_zF2VRLSw~eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJkYXRhIjp7ImhvcnNlIjoibW9oYW1tYWQubXVzYWVkQGxzbWluZGlhLmNvbSIsImNhbWVsIjoiODg1NjY4NzcifSwiaWF0IjoxNTg0NzIzNDI2fQ.oCHNR2V46VFszLi0TTXYhp7-9hhMusMVfE7w8WkpioE]
 
How to create a Queue [http://fslink.aswat-telecom.com/email/track/click?hash=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJkYXRhIjp7Im11c3RoIjoiaHR0cHM6Ly9wdWJsaWNhdGUuaXQvYy8zODMyNTMxMj9tZXRob2Q9ZW1haWwmdG9rZW49MTE4MDY1MHZvNnFBIiwibGlvbiI6Ijg2MzciLCJnb3JpbGxhIjoiN2M0ODA3ZWEiLCJkZWVyIjoiOTFjMDliYjEifSwiaWF0IjoxNTg0NzIzNDI2fQ.BHz9lbd88nhEeBhY98rCVCeEsA1BPoPS5X-8i2TdX0M~eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJkYXRhIjp7ImhvcnNlIjoibW9oYW1tYWQubXVzYWVkQGxzbWluZGlhLmNvbSIsImNhbWVsIjoiODg1NjY4NzcifSwiaWF0IjoxNTg0NzIzNDI2fQ.oCHNR2V46VFszLi0TTXYhp7-9hhMusMVfE7w8WkpioE]

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How to assign skills to an agent in ZIWO – ZIWO by ASWAT [http://fslink.aswat-telecom.com/email/track/click?hash=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJkYXRhIjp7Im11c3RoIjoiaHR0cHM6Ly9wdWJsaWNhdGUuaXQvYy8zODMyNTMxMz9tZXRob2Q9ZW1haWwmdG9rZW49MTE4MDY1MXU3ajctIiwibGlvbiI6Ijg2MzciLCJnb3JpbGxhIjoiN2M0ODA3ZWEiLCJkZWVyIjoiOTFjMDliYjcifSwiaWF0IjoxNTg0NzIzNDI2fQ.xfhQOUN_3tUMbtrmnOlKiKwTq6TfWliXInyY6xK-pkM~eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJkYXRhIjp7ImhvcnNlIjoibW9oYW1tYWQubXVzYWVkQGxzbWluZGlhLmNvbSIsImNhbWVsIjoiODg1NjY4NzcifSwiaWF0IjoxNTg0NzIzNDI2fQ.oCHNR2V46VFszLi0TTXYhp7-9hhMusMVfE7w8WkpioE]

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How to export reports in CSV files – ZIWO by ASWAT [http://fslink.aswat-telecom.com/email/track/click?hash=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJkYXRhIjp7Im11c3RoIjoiaHR0cHM6Ly9wdWJsaWNhdGUuaXQvYy8zODMyNTMxNT9tZXRob2Q9ZW1haWwmdG9rZW49MTE4MDY1Mms3ZTRWIiwibGlvbiI6Ijg2MzciLCJnb3JpbGxhIjoiN2M0ODA3ZWEiLCJkZWVyIjoiOTFjMDliYmYifSwiaWF0IjoxNTg0NzIzNDI2fQ.eqRuRmFI7ZgaKhbPM7tG_CJaLVDQnH2PnZZ_jcC9gC0~eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJkYXRhIjp7ImhvcnNlIjoibW9oYW1tYWQubXVzYWVkQGxzbWluZGlhLmNvbSIsImNhbWVsIjoiODg1NjY4NzcifSwiaWF0IjoxNTg0NzIzNDI2fQ.oCHNR2V46VFszLi0TTXYhp7-9hhMusMVfE7w8WkpioE]

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Make your 1st call by connecting as an agent and check the results as an admin. Phone number must be dialed with international format and no space: 00(country code)(local number)ex: 0044504565539

Don't forget to download the ZIWO manager mobile app [http://fslink.aswat-telecom.com/email/track/click?hash=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJkYXRhIjp7Im11c3RoIjoiaHR0cHM6Ly9wdWJsaWNhdGUuaXQvYy8zODMyNTMxOD9hbHRfb2JqPWhyZSZtZXRob2Q9ZW1haWwmdXJsPWh0dHBzJTNBJTJGJTJGd3d3Lnppd28uaW8lMkZ6aXdvLW1hbmFnZXIlMkYiLCJsaW9uIjoiODYzNyIsImdvcmlsbGEiOiI3YzQ4MDdlYSIsImRlZXIiOiI5MWMwOWJjNCJ9LCJpYXQiOjE1ODQ3MjM0MjZ9.sGJ9bPWdJx_XafGW6gEXnrIBNwxp1Erj8effHVwfaFg~eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJkYXRhIjp7ImhvcnNlIjoibW9oYW1tYWQubXVzYWVkQGxzbWluZGlhLmNvbSIsImNhbWVsIjoiODg1NjY4NzcifSwiaWF0IjoxNTg0NzIzNDI2fQ.oCHNR2V46VFszLi0TTXYhp7-9hhMusMVfE7w8WkpioE] to check on your call center on the go.

Want to integrate ZIWO with your CRM? That's piece of cake ! Visit our integration resource page [http://fslink.aswat-telecom.com/email/track/click?hash=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJkYXRhIjp7Im11c3RoIjoiaHR0cHM6Ly9wdWJsaWNhdGUuaXQvYy8zODMyNTMyMD9hbHRfb2JqPWhyZSZtZXRob2Q9ZW1haWwmdXJsPWh0dHBzJTNBJTJGJTJGd3d3Lnppd28uaW8lMkZpbnRlZ3JhdGlvbnMlMkYiLCJsaW9uIjoiODYzNyIsImdvcmlsbGEiOiI3YzQ4MDdlYSIsImRlZXIiOiI5MWMwOWJjOSJ9LCJpYXQiOjE1ODQ3MjM0MjZ9.yl6Xc00kjUBnvtIpl6IAxb6E-FiCqmCRrFaNcZkOfzE~eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJkYXRhIjp7ImhvcnNlIjoibW9oYW1tYWQubXVzYWVkQGxzbWluZGlhLmNvbSIsImNhbWVsIjoiODg1NjY4NzcifSwiaWF0IjoxNTg0NzIzNDI2fQ.oCHNR2V46VFszLi0TTXYhp7-9hhMusMVfE7w8WkpioE]

 
Need some more help? Visit our help center [http://fslink.aswat-telecom.com/email/track/click?hash=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJkYXRhIjp7Im11c3RoIjoiaHR0cHM6Ly9wdWJsaWNhdGUuaXQvYy8zODMyNTMyND9hbHRfb2JqPWhyZSZtZXRob2Q9ZW1haWwmdXJsPWh0dHBzJTNBJTJGJTJGc3VwcG9ydC56aXdvLmlvJTJGIiwibGlvbiI6Ijg2MzciLCJnb3JpbGxhIjoiN2M0ODA3ZWEiLCJkZWVyIjoiOTFjMDliY2IifSwiaWF0IjoxNTg0NzIzNDI2fQ.L65bdTbK7OrH6XozDkwTxJ5GHoZZAP3uwwJNSKLPvyQ~eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJkYXRhIjp7ImhvcnNlIjoibW9oYW1tYWQubXVzYWVkQGxzbWluZGlhLmNvbSIsImNhbWVsIjoiODg1NjY4NzcifSwiaWF0IjoxNTg0NzIzNDI2fQ.oCHNR2V46VFszLi0TTXYhp7-9hhMusMVfE7w8WkpioE], drop us an email: [email-masked] or use the in-app online chat.

 

Simply. Talk To your clients

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ZIWO customer success teamwww.ziwo.io [http://fslink.aswat-telecom.com/email/track/click?hash=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJkYXRhIjp7Im11c3RoIjoiaHR0cHM6Ly9wdWJsaWNhdGUuaXQvYy8zODMyNTI5OT9hbHRfb2JqPWhyZSZtZXRob2Q9ZW1haWwmdXJsPWh0dHAlM0ElMkYlMkZ3d3cueml3by5pbyIsImxpb24iOiI4NjM3IiwiZ29yaWxsYSI6IjdjNDgwN2VhIiwiZGVlciI6IjkxYzA5YmQzIn0sImlhdCI6MTU4NDcyMzQyNn0.BGVBt5r0QOKT8QMWONR6Pkigx5H16DGV1ZUSEEUIu2E~eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJkYXRhIjp7ImhvcnNlIjoibW9oYW1tYWQubXVzYWVkQGxzbWluZGlhLmNvbSIsImNhbWVsIjoiODg1NjY4NzcifSwiaWF0IjoxNTg0NzIzNDI2fQ.oCHNR2V46VFszLi0TTXYhp7-9hhMusMVfE7w8WkpioE]