Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 08 Feb 2020 13:21:00 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    hi           05:02 PM, 08th Feb                   Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           05:03 PM, 08th Feb                     User                    I am always have a problem with shukran  account , I ordered several items online but no shukran points have been added           05:04 PM, 08th Feb                     User                    and also I cant access my shukran account , there is always an errorr show up when I am trying to access           05:05 PM, 08th Feb                   Mohammad                   Can you please share your registered email address.           05:09 PM, 08th Feb                     User                    [email-masked]           05:11 PM, 08th Feb                   Mohammad                   May I 
 request you to please stay on-hold while I retrieve the information.           05:13 PM, 08th Feb                     User                    Ok , take your time           05:14 PM, 08th Feb                   Mohammad                   Hi  Sahar  as we can see you  have 29 points  in  your card and  points  it's added  automatically after  15  days           05:15 PM, 08th Feb                     User                    ok , but what about my previous orders?           05:16 PM, 08th Feb                   Mohammad                   Already  added           05:17 PM, 08th Feb                   Mohammad                   29 points           05:17 PM, 08th Feb                     User                             05:17 PM, 08th Feb                     User                    no it is not added           05:18 PM, 08th Feb                   Mohammad                   9762570600 for  this  order  it's  wasn't  linked  yet           05:18 PM, 08th Feb                     User              
       Could you add it ?           05:19 PM, 08th Feb                   Mohammad                   NO   you  link it on  02/07/2020 12:58           05:19 PM, 08th Feb                   Mohammad                   Is there anything else I can help you with?           05:19 PM, 08th Feb                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with us.           05:20 PM, 08th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/450792