Subject: New Reply Received - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 05 Feb 2020 08:33:34 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  The customer has responded to the ticket.  Conversation with User  Ticket comment <div>
<pre class="tw-data-text tw-text-large tw-ta" id="tw-target-text" dir="ltr" style="font-size:24px;line-height:28px;border:none;padding:10px 0.14em 10px 0px;font-family:inherit;overflow:hidden;width:366px;white-space:pre-wrap;word-wrap:break-word;color:rgb(60,64,67)"><span lang="en">I didn't receive anything</span></pre>
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<div>On Mon, Feb 3, 2020 at 7:24 PM Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
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<div dir="ltr" style='box-sizing:border-box;word-break:break-word;color:rgb(24,50,71);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial'>Dear Team,<br style="box-sizing:border-box">Problem Statement: Late Delivery C&amp;C<br style="box-sizing:border-box">Order Date : Jan 14, 2020<br style="box-sizing:border-box">Order ID: 9767336521<br style="box-sizing:border-box">Store Code: Centrepoint21005<br style="box-sizing:border-box">Tracking ID: 976733652199990001</div>
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<br style="box-sizing:border-box">Issue Description: As per hybris the status ready to shipped, can you please update us if the order delivered at store or not.<br style="box-sizing:border-box"><br style="box-sizing:border-box"> Best Regards,</div>
<div dir="ltr" style='box-sizing:border-box;word-break:break-word;color:rgb(24,50,71);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial'>Zuhair Kato</div>
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            <blockquote>
              On
              Wed, 29 Jan at  9:04 PM
              <span>,  Centrepoint &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;  wrote:
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<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/img/bus.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;float:left;margin-right:3px">        <div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:300px;padding:12px;float:left"><div>اظن انكو اخدتو وقت كفايه اوى</div></div>        <div style="color:#999999;font-size:11px;clear:left;margin-left:33px">08:41 PM, 29th Jan</div>    </td>
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<div style="font-size:12px;font-weight:500;float:right;color:#6f7071;margin-right:30px">Mohammad</div>        <img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_0b770c15881363f5eb1e85c80b6a0bb0e0397efacf8f8f048df77ab640e8fbad/img_1579216466654.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:300px;padding:12px"><div>مرحبا  بك</div></div>        <div style="color:#999999;font-size:11px;clear:right">08:44 PM, 29th Jan</div>
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<tr style="border:none">  <td style="padding:10px 20px;font-size:13.6px;color:#3f3f46">        <div style="float:right">
<div style="font-size:12px;font-weight:500;float:right;color:#6f7071;margin-right:30px">Mohammad</div>        <img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_0b770c15881363f5eb1e85c80b6a0bb0e0397efacf8f8f048df77ab640e8fbad/img_1579216466654.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:300px;padding:12px"><div>نعتذر لك  مجددا  تم  التواصل مع  المتجر  اكثر  من 15  مرة لايوجد  رد</div></div>        <div style="color:#999999;font-size:11px;clear:right">08:44 PM, 29th Jan</div>
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<tr style="border:none">  <td style="padding:10px 20px;font-size:13.6px;color:#3f3f46">        <div style="float:right">
<div style="font-size:12px;font-weight:500;float:right;color:#6f7071;margin-right:30px">Mohammad</div>        <img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_0b770c15881363f5eb1e85c80b6a0bb0e0397efacf8f8f048df77ab640e8fbad/img_1579216466654.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:300px;padding:12px"><div>الرجاء التواصل مع  الرقم</div></div>        <div style="color:#999999;font-size:11px;clear:right">08:44 PM, 29th Jan</div>
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<tr style="border:none">  <td style="padding:10px 20px;font-size:13.6px;color:#3f3f46">        <div style="float:right">
<div style="font-size:12px;font-weight:500;float:right;color:#6f7071;margin-right:30px">Mohammad</div>        <img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_0b770c15881363f5eb1e85c80b6a0bb0e0397efacf8f8f048df77ab640e8fbad/img_1579216466654.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:300px;padding:12px"><div>800-MYCP (800-6927)‎</div></div>        <div style="color:#999999;font-size:11px;clear:right">08:44 PM, 29th Jan</div>
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<tr style="border:none">    <td style="padding:10px 20px;color:#333;color:#3f3f46">        <div></div>
<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px">Tapping Bus</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/img/bus.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;float:left;margin-right:3px">        <div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:300px;padding:12px;float:left"><div>انا مش هكلم حد انا بكرا باذن الله هعمل شكوه في خدمه المستهلك</div></div>        <div style="color:#999999;font-size:11px;clear:left;margin-left:33px">08:45 PM, 29th Jan</div>    </td>
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<tr style="border:none">    <td style="padding:10px 20px;color:#333;color:#3f3f46">        <div></div>
<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px">Tapping Bus</div>
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<tr style="border:none">    <td style="padding:10px 20px;color:#333;color:#3f3f46">        <div></div>
<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px">Tapping Bus</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/img/bus.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;float:left;margin-right:3px">        <div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:300px;padding:12px;float:left"><div>لان دي مش مشكلتي انا ان المتجر مايردش</div></div>        <div style="color:#999999;font-size:11px;clear:left;margin-left:33px">08:49 PM, 29th Jan</div>    </td>
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<tr style="border:none">  <td style="padding:10px 20px;font-size:13.6px;color:#3f3f46">        <div style="float:right">
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<tr style="border:none">  <td style="padding:10px 20px;font-size:13.6px;color:#3f3f46">        <div style="float:right">
<div style="font-size:12px;font-weight:500;float:right;color:#6f7071;margin-right:30px">Mohammad</div>        <img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_0b770c15881363f5eb1e85c80b6a0bb0e0397efacf8f8f048df77ab640e8fbad/img_1579216466654.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:300px;padding:12px"><div>الان  الى  الادارة يتم رفعها اما بتسليم  المنتجات او  اعادة  القيمة</div></div>        <div style="color:#999999;font-size:11px;clear:right">08:55 PM, 29th Jan</div>
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<tr style="border:none">  <td style="padding:10px 20px;font-size:13.6px;color:#3f3f46">        <div style="float:right">
<div style="font-size:12px;font-weight:500;float:right;color:#6f7071;margin-right:30px">Mohammad</div>        <img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_0b770c15881363f5eb1e85c80b6a0bb0e0397efacf8f8f048df77ab640e8fbad/img_1579216466654.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:300px;padding:12px"><div>ممكن  2  يوم</div></div>        <div style="color:#999999;font-size:11px;clear:right">08:55 PM, 29th Jan</div>
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<tr style="border:none">    <td style="padding:10px 20px;color:#333;color:#3f3f46">        <div></div>
<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px">Tapping Bus</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/img/bus.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;float:left;margin-right:3px">        <div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:300px;padding:12px;float:left"><div>الصبح الشكوه هتكون في خدمه المستهلك</div></div>        <div style="color:#999999;font-size:11px;clear:left;margin-left:33px">08:55 PM, 29th Jan</div>    </td>
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<tr style="border:none">    <td style="padding:10px 20px;color:#333;color:#3f3f46">        <div></div>
<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px">Tapping Bus</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/img/bus.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;float:left;margin-right:3px">        <div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:300px;padding:12px;float:left"><div>بقالكو اسبوعين بتقولو نفس الكلام</div></div>        <div style="color:#999999;font-size:11px;clear:left;margin-left:33px">08:57 PM, 29th Jan</div>    </td>
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<tr style="border:none">    <td style="padding:10px 20px;color:#333;color:#3f3f46">        <div></div>
<div style="padding:0 5px 0 0;font-size:12px;color:#6f7071;margin-left:33px">Tapping Bus</div>
<div></div>        <img src="https://images.freshchat.com/30x30/fresh-chat-names/img/bus.png" style="width:30px;height:30px;border-radius:50% 6px 50% 50%;float:left;margin-right:3px">        <div style="border-radius:4px 20px 20px;background:#a8ddfd;max-width:300px;padding:12px;float:left"><div>خلاص انا بشكر حضرتك وانا هعرف اتصرف مع السلامه</div></div>        <div style="color:#999999;font-size:11px;clear:left;margin-left:33px">08:57 PM, 29th Jan</div>    </td>
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<tr></tr>
<tr style="border:none">  <td style="padding:10px 20px;font-size:13.6px;color:#3f3f46">        <div style="float:right">
<div style="font-size:12px;font-weight:500;float:right;color:#6f7071;margin-right:30px">Mohammad</div>        <img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_0b770c15881363f5eb1e85c80b6a0bb0e0397efacf8f8f048df77ab640e8fbad/img_1579216466654.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:300px;padding:12px"><div>اقدر  انزاعجك  والله   لاتقلقي  سيتم  توصيلهم    2  فقط</div></div>        <div style="color:#999999;font-size:11px;clear:right">09:00 PM, 29th Jan</div>
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<tr></tr>
<tr style="border:none">  <td style="padding:10px 20px;font-size:13.6px;color:#3f3f46">        <div style="float:right">
<div style="font-size:12px;font-weight:500;float:right;color:#6f7071;margin-right:30px">Mohammad</div>        <img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_0b770c15881363f5eb1e85c80b6a0bb0e0397efacf8f8f048df77ab640e8fbad/img_1579216466654.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:300px;padding:12px"><div>للتوصيل شكواك للإدارة</div></div>        <div style="color:#999999;font-size:11px;clear:right">09:00 PM, 29th Jan</div>
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<tr style="border:none">  <td style="padding:10px 20px;font-size:13.6px;color:#3f3f46">        <div style="float:right">
<div style="font-size:12px;font-weight:500;float:right;color:#6f7071;margin-right:30px">Mohammad</div>        <img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_0b770c15881363f5eb1e85c80b6a0bb0e0397efacf8f8f048df77ab640e8fbad/img_1579216466654.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:300px;padding:12px"><div>ممكن  تتواصلي مع  حد  في الرقم اللذي زودناك بة ربما لانك في مصر الان  فالرقم  لايرد</div></div>        <div style="color:#999999;font-size:11px;clear:right">09:01 PM, 29th Jan</div>
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<tr></tr>
<tr style="border:none">  <td style="padding:10px 20px;font-size:13.6px;color:#3f3f46">        <div style="float:right">
<div style="font-size:12px;font-weight:500;float:right;color:#6f7071;margin-right:30px">Mohammad</div>        <img src="https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_0b770c15881363f5eb1e85c80b6a0bb0e0397efacf8f8f048df77ab640e8fbad/img_1579216466654.png" style="width:30px;height:30px;border-radius:6px 50% 50% 50%;margin-left:5px;float:right;clear:right">        <div style="float:right;border-radius:20px 4px 20px 20px;background-color:#ffffff;max-width:300px;padding:12px"><div>هو خاص بالامارات  فقط</div></div>        <div style="color:#999999;font-size:11px;clear:right">09:01 PM, 29th Jan</div>
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</table>    </td>  </tr>  <tr>    <td>      <table style="margin:10px auto;padding:0 20px;font-family:'Helvetica Neue',Helvetica,Arial,sans-serif;color:#333;line-height:1.4;margin:0px;min-width:100%">        <tbody>
<tr><td style="text-align:center"><span style="font-size:13px;color:#999">View conversation in <a href="https://web.freshchat.com/a/224106425474082/open/conversation/314157176399838" style="font-weight:500;color:#999;text-decoration:none" rel="noreferrer" target="_blank">Freshchat</a></span></td></tr>      </tbody>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/412877