Subject: New Reply Received - Conversation with Ticking Cookie
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 31 Jan 2020 14:14:36 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  The customer has responded to the ticket.  Conversation with Ticking  Cookie  Ticket comment <div dir="auto">Dear,<div dir="auto"><br></div>
<div dir="auto">The mobile number you have mentioned in the email is incorrect the correct number is 0566369143 the delivery address is mentioned so I dont see why the parcel should be returned in any case if he tried to deliver it to the address mentioned </div>
<div dir="auto">Regards</div>
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<div>On Fri, 31 Jan 2020, 5:41 am Max, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<div dir="ltr">Hi Haris,<br><br>Thank you for reaching out to us.<br><br>We are truly sorry to hear that your order #9768076247 has been returned back to our warehouse by the courier because he tried many time to contact you to this number +971556636914 many times and there is no response . We have now forwarded your concern to the courier team and they are closely working on this.<br><br>We Will initiated a refund for this order. It would take around 4-15 days to reflect in your account.<br><br>We understand you are anxious to get this product as soon as possible. However, the refund has now been processed and is not with us now so we would recommend to place the order again using a suitable mode of payment. We'll make sure you get your items this time.<br><br>Again, please accept our sincere apologies for this.<br><br>Your friends,<br>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/435256