Subject: Ticket Assigned - Conversation with Ticking Cookie
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 30 Jan 2020 23:42:48 +0000

Hi Mohammad Tawfik Ali Naji Musaed,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ticking  Cookie Mohammad                   Hi, Thank you for contacting us. I'm Tawfik . I will be happy to help you.           03:20 AM, 31th Jan                   Mohammad                   We understand how disappointed you are.
We are really sorry to have this kind of bad experience.           03:20 AM, 31th Jan                   Mohammad                   We  will  escalate your issue to  management  to ship  it asap           03:20 AM, 31th Jan                     Ticking  Cookie                    It has been 10 days since i made an order a prepaid one not to forget but what i got in return is very heart breaking. I want to know the exact reason for the delay of my delivery. That was made on the night of 21st but as it got late the clock ticked 12 and the order date was considered 22nd. So its been 22, 23, 25, 26,27,28,29,30 and the delivery is still pending. You claim to deliver within 24 hours. Am i ever gonna get this delivery?           03:23 AM, 31th Jan                   Mohammad                   That's  what happened  the amount  not capture till now is  still pending  so  happen  that's delay  so  will  escalate your issue to capture it  and ship the order asap           03:26 AM, 31th Jan                     Ticking  Cookie                    What amount not captured???           03:26 AM, 31th Jan                     Ticking  Cookie                    My credit card shows the deduction of 107 aed on 22  clearly for max store           03:27 AM, 31th Jan                     Ticking  Cookie                    How are you saying it’s not captured??           03:27 AM, 31th Jan                   Mohammad                   Yes still in  bank  pending           03:27 AM, 31th Jan                     Ticking  Cookie                    Please elaborate how pending           03:27 AM, 31th Jan                     Ticking  Cookie                    I paid           03:27 AM, 31th Jan                     Ticking  Cookie                    You guys deducted           03:28 AM, 31th Jan                     Ticking  Cookie                    Now it’s pending??           03:28 AM, 31th Jan                   Mohammad                   Not  reached to  our side we know it's  deducted but  not reached yet           03:28 AM, 31th Jan                     Ticking  Cookie                    How does it not reach when you deduct it yourself??           03:29 AM, 31th Jan                   Mohammad                   so  will contact  to  concern  team  and capture it from  bank  and ship  your order           03:29 AM, 31th Jan                     Ticking  Cookie                    No no i want proper explanation           03:29 AM, 31th Jan                   Mohammad                   This  process automatically           03:29 AM, 31th Jan                     Ticking  Cookie                    I lost the money through your application now you say you did not get??           03:30 AM, 31th Jan                     Ticking  Cookie                    So what i do           03:30 AM, 31th Jan                     Ticking  Cookie                    Call my bank           03:30 AM, 31th Jan                   Mohammad                   don't  worry  your order will be ready           03:31 AM, 31th Jan                     Ticking  Cookie                    When they clearly say you’ve deducted the money           03:31 AM, 31th Jan                     Ticking  Cookie                    WHEN brother??           03:31 AM, 31th Jan                     Ticking  Cookie                    Its been 10 days           03:31 AM, 31th Jan                     Ticking  Cookie                    How can i make an official complain about this matter?           03:32 AM, 31th Jan                   Mohammad                   We apologies for unexpected delay  we will escalate it to  management           03:32 AM, 31th Jan                     Ticking  Cookie                    To a supervisor or some higher authority so that my problem is taken seriously           03:33 AM, 31th Jan                   Mohammad                   Yes  will  do  the needful           03:33 AM, 31th Jan                     Ticking  Cookie                    Please guide me to a way of making a complaint           03:34 AM, 31th Jan                     Ticking  Cookie                    I’ve been told that my parcel is ready it will reach me in 2 days so many times that I’ve lost trust now.           03:35 AM, 31th Jan                   Mohammad                   Try  to  contact  (800-629823)  till  we solve your issue           03:35 AM, 31th Jan                     Ticking  Cookie                    Now suddenly the issue is money not received           03:35 AM, 31th Jan                     Ticking  Cookie                    How long will it take to solve the issue           03:36 AM, 31th Jan                     Ticking  Cookie                    I’ve made calls I’m always told we will do the needful and nothing is done again           03:36 AM, 31th Jan                   Mohammad                   wait  2-3  days will inform  you to  your email [email-masked]           03:37 AM, 31th Jan                     Ticking  Cookie                    I trusted max while paying for the order beforehand           03:37 AM, 31th Jan                   Mohammad                   Don't  worry  bu sure we will work  on  it           03:37 AM, 31th Jan                   Mohammad                   be*           03:38 AM, 31th Jan                     Ticking  Cookie                    You might be working on it for years sir           03:38 AM, 31th Jan                     Ticking  Cookie                    Should i keep waiting?           03:38 AM, 31th Jan                     Ticking  Cookie                    EVErytime i contact I’m told wait two days           03:38 AM, 31th Jan                     Ticking  Cookie                    How fair is it to treat a customer this way           03:39 AM, 31th Jan                   Mohammad                   some agents the escalate many time no  response so will escalate as i mention  to  management           03:39 AM, 31th Jan                     Ticking  Cookie                    I ordered for winter wear           03:39 AM, 31th Jan                     Ticking  Cookie                    What use is it if i get it in summers           03:40 AM, 31th Jan                   Mohammad                   Hi Haris be sure it will be solved asap           03:42 AM, 31th Jan                   Mohammad                   now i  will close chat  to  escalate it           03:42 AM, 31th Jan                   Mohammad                   It was a pleasure assisting you. Thank you for shopping with us.           03:42 AM, 31th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/435256