Subject: Ticket Assigned - Conversation with Hassan Elshafey
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Thu, 13 Apr 2023 20:51:13 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hassan Elshafey Hassan Elshafey                    No           10:28 PM, 13th Apr                     Hassan Elshafey                    My refund is 4 items not two           10:28 PM, 13th Apr                     Hassan Elshafey                    And you guys toke the 4 items           10:28 PM, 13th Apr                     Hassan Elshafey                             10:29 PM, 13th Apr                     Hassan Elshafey                             10:29 PM, 13th Apr                     Hassan Elshafey                    This two items was refunded as well but not updated yet n the system, why?           10:29 PM, 13th Apr                     Hassan Elshafey                    I need update on this plz           10:31 PM, 13th Apr                     Hassan Elshafey                    anyone response please           10:53 PM, 13th Apr                   Mohammed                   Good evening, Hassan ,Thank you for contacting Max. I'm Tawfik. I will be happy to help you.           12:32 AM, 14th Apr                     Hassan Elshafey                    its keep repeating and you guys never support or even listen to my issue           12:36 AM, 14th Apr                     Hassan Elshafey                    One last time           12:36 AM, 14th Apr                     Hassan Elshafey                    my issue is. i do refund 4 items but on the system only 2, why?           12:36 AM, 14th Apr                     Hassan Elshafey                    i need my money back of this 4 items i do refund and your driver cam and already take it 4 items to be refunded           12:37 AM, 14th Apr                     Hassan Elshafey                    SO?           12:37 AM, 14th Apr                     Hassan Elshafey                    Any Response from your side????           12:39 AM, 14th Apr                   Mohammed                   As per he system you have retuned two items and the refund has been processed for the same.please check the return history           12:43 AM, 14th Apr                   Mohammed                   Hi, I'm not getting a response from you. Are we still connected?           12:46 AM, 14th Apr                     Hassan Elshafey                    But your driver toke the 4 items           12:47 AM, 14th Apr                     Hassan Elshafey                    Hi, I'm not getting a response from you. Are we still connected????           12:48 AM, 14th Apr                   Mohammed                   Please note you didn't make a return request for the ordered item to be collected, the courier collect only the returned item . we will check with the warehouse and will update you within  3-5 days by email  .to avoid such a problem in future don't return items you didn't make a return request for them           12:50 AM, 14th Apr                   Mohammed                   Do you have any another inquiry can i help you with ?           12:50 AM, 14th Apr                     Hassan Elshafey                    I’m waiting”           12:50 AM, 14th Apr                   Mohammed                   It was a pleasure to assist you.Thank you for shopping with Max  Have a wonderful day.           12:50 AM, 14th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6060087