Subject: Note Added - [#5921522] Re: Your order invoice is attached
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 10 Apr 2023 09:34:50 +0000

Hi ,    Prashob Paul added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5921522    Subject:  Re: Your order invoice is attached   Requester: Zainab Riaz    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style='font-family:"Century Gothic",sans-serif'>Dear Sooraj,</span></div>
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<div class="MsoNormal"><span style='font-family:"Century Gothic",sans-serif'>Please collect 1 piece from Ranjith, and handover the damage item back.</span></div>
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<div class="MsoNormal"><span style='font-family:"Century Gothic",sans-serif'>Thanks and Regards</span></div>
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<div class="MsoNormal"><span style='font-family:"Century Gothic",sans-serif'>Prashob Paul</span></div>
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<div class="MsoNormal"><span style='font-family:"Century Gothic",sans-serif'>55062415</span></div>
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<div>From: Sooraj Sudevan &lt;[email-masked]&gt;
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<b>Sent:</b> Monday, April 10, 2023 11:42 AM<br>
<b>To:</b> Faraz Lohani &lt;[email-masked]&gt;; Ankkur Gupta &lt;[email-masked]&gt;; support cen &lt;[email-masked]&gt;; Prashob Paul &lt;[email-masked]&gt;; BSCOD Qatar &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Shubham Chintalwar &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5921522] - Re: Your order invoice is attached</div>
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<div class="MsoNormal">Hi <a id="OWAAM19335BE8ADF84D5F938AFFDC954FF853" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Prashob Paul</span></a>
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<div class="MsoNormal">Kindly need your assist to replace this item as per the below approval.</div>
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<div class="MsoNormal">Item code : <span style="font-size:10.5pt;font-family:-apple-system;color:#183247;background:white">
161347323 </span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247;background:white">Order ID: 4720000981</span></div>
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<div class="MsoNormal"><img width="474" height="340" style="width:4.9416in;height:3.5416in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNjk1NzY5OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.fHyEwVolU5IbX3i2wBPMWgMpIxY13gTBZSu41G77HbA" data-id="2044016957699"></div>
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<div class="MsoNormal">Best regards</div>
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<div class="MsoNormal">Sooraj Sudevan</div>
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<div class="MsoNormal">50736602</div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, April 10, 2023 10:58 AM<br>
<b>To:</b> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Sooraj Sudevan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Shubham Chintalwar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5921522] - Re: Your order invoice is attached</div>
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<div class="MsoNormal">Hi <a id="OWAAM8C941D220E714B2D9A9291F1D0EE07C7" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Sooraj Sudevan</span></a>,</div>
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<div class="MsoNormal">Can you please assist with the replace approval as per below :</div>
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<div class="MsoNormal">Item code : <span style="font-size:10.5pt;font-family:-apple-system;color:#183247;background:white">
161347323 </span>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system;color:#183247;background:white">Order ID: 4720000981</span></div>
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<div class="MsoNormal">Thankyou,</div>
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<div class="MsoNormal">Faraz Lohani</div>
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<div class="MsoNormal">Escalations &amp; Vendor Management</div>
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<div class="MsoNormal">Landmark Digital</div>
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<b>From:</b> Ankkur Gupta <a href="mailto:[email-masked]" rel="noreferrer">
[email-masked]</a> <br>
<b>Sent:</b> Thursday, April 6, 2023 6:16 PM<br>
<b>To:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5921522] - Re: Your order invoice is attached</div>
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<div class="MsoNormal"><span lang="en-AE">HI <a id="OWAAM4BB428C9495E4224BECB709FE3C79AE1" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Faraz Lohani</span></a>,</span></div>
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<div class="MsoNormal"><span lang="en-AE">Please take this back as return &amp; replace with new piece.</span></div>
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<div class="MsoNormal"><span lang="en-AE">Remarks: Damage (QC issue)</span></div>
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<div class="MsoNormal"><span lang="en-AE">Regards,<br>
Ankur</span></div>
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<b>From:</b> Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Thursday, 6 April 2023 3:16 PM<br>
<b>To:</b> support cen &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5921522] - Re: Your order invoice is attached</div>
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<div class="MsoNormal">Hi <a id="OWAAM81214AD9F53D4EC5A4CED374FFB7CEC4" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ankkur Gupta</span></a>,</div>
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<div class="MsoNormal">Please assist to close.</div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, March 28, 2023 7:32 PM<br>
<b>To:</b> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5921522] - Re: Your order invoice is attached</div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement:  Return/replacement <br>
Order Date : Mar 16, 2023<br>
Order ID: 4720000981<br>
Tracking ID: FC0316230011740<br>
Assistance Required: Need assistance<br>
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item: 161347323 -- Juniors Electric Breast Pump<br>
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Issue Description: Customer reporting that he received it on 17/03 and since day 1 of use the machine stops on its on while pumping. This was less frequent during first 3 pumps but now it happening again and again. The display shows symbol like number 8 and
 turns off. <br>
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PFA and assist in further course of action.<br>
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Regards,<br>
Mohammad Khalid</span></div>
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