Subject: Ticket Assigned - Conversation with Ezzah Ehan Eshal
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 09 Apr 2023 01:46:57 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ezzah Ehan Eshal Ezzah Ehan Eshal                    Good morning           05:21 AM, 09th Apr                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            05:21 AM, 09th Apr                   Centrepoint UAE whatsapp bot                    Hello Ezzah Ehan Eshal , what can we help you with today?  ??   لتغيير لغة المحادثة للعربية ، اكتب عربي            05:21 AM, 09th Apr                     Ezzah Ehan Eshal                    � Order Status           05:21 AM, 09th Apr                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           05:21 AM, 09th Apr                     Ezzah Ehan Eshal                    9422225345           05:22 AM, 09th Apr                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:       You can also easily track your order from My Account > Order History.             05:22 AM, 09th Apr                   Centrepoint UAE whatsapp bot                   Before you go, let me know if I helped you with your query ?           05:22 AM, 09th Apr                     Ezzah Ehan Eshal                    No           05:22 AM, 09th Apr                   Centrepoint UAE whatsapp bot                   Would you like to ??           05:22 AM, 09th Apr                     Ezzah Ehan Eshal                    Talk to Agent           05:22 AM, 09th Apr                   Centrepoint UAE whatsapp bot                   Please enter your email address           05:22 AM, 09th Apr                     Ezzah Ehan Eshal                    [email-masked]           05:23 AM, 09th Apr                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           05:23 AM, 09th Apr                   Mohammed                   Good evening, Ezzah ,Thank you for contacting Centrepoint. I'm Tawfik. I will be happy to help you.           05:39 AM, 09th Apr                     Ezzah Ehan Eshal                    It's regarding order number 9422225345           05:40 AM, 09th Apr                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           05:40 AM, 09th Apr                     Ezzah Ehan Eshal                    Order delivered 2 weeks back           05:40 AM, 09th Apr                     Ezzah Ehan Eshal                    But status still showing as processing           05:41 AM, 09th Apr                     Ezzah Ehan Eshal                    And the shukrans are not added to my acvount           05:41 AM, 09th Apr                   Mohammed                   We apologize for the inconvenience caused.we will escalate your issue to update the status hen shukrans points will be added automatically           05:43 AM, 09th Apr                   Mohammed                   Do you have any another inquiry can i help you with ?           05:43 AM, 09th Apr                     Ezzah Ehan Eshal                    This happened with my order from home centre too           05:44 AM, 09th Apr                     Ezzah Ehan Eshal                    Do I have to contact them separately or can I share the complaint here itself           05:45 AM, 09th Apr                   Mohammed                   we will do the needful for both           05:46 AM, 09th Apr                   Mohammed                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           05:46 AM, 09th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6019334