Subject: Ticket Assigned - Conversation with Shahzad Malik
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sat, 08 Apr 2023 17:45:00 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Shahzad Malik Shahzad Malik                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  shahzad malik Bot:  Hi shahzad malik, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to ? Customer:  Talk to Agent Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +97336460298            09:13 PM, 08th Apr                     Shahzad Malik                    hi           09:26 PM, 08th Apr                   Mohammed                   Good evening, Shahzad,Thank you for contacting Centrepoint. I'm Tawfik. I will be happy to help you.           09:27 PM, 08th Apr                     Shahzad Malik                    hi sir           09:27 PM, 08th Apr                     Shahzad Malik                    i  returned my order and asked to refund in my bank account           09:28 PM, 08th Apr                     Shahzad Malik                    but u didn’t receive in bank and received in my credit in aap           09:28 PM, 08th Apr                     Shahzad Malik                    can you plz help me to refund in my bank account           09:28 PM, 08th Apr                     Shahzad Malik                    7823358620 this was my order           09:29 PM, 08th Apr                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:34 PM, 08th Apr                     Shahzad Malik                    ok           09:34 PM, 08th Apr                   Mohammed                   The refund has been processed for the amount  26.1  to my credit  ..You can use your my credit account in your online purchase in 5 easy steps:  Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           09:37 PM, 08th Apr                   Mohammed                   Do you have any another inquiry can i help you with ?           09:37 PM, 08th Apr                     Shahzad Malik                    but sir i request to refund in my bank account           09:37 PM, 08th Apr                   Mohammed                   We will escalte your issue to transfer it to bank account and the process takes 14-28 woking days           09:42 PM, 08th Apr                   Mohammed                   Do you have any another inquiry can i help you with ?           09:42 PM, 08th Apr                   Mohammed                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           09:44 PM, 08th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/6016854