Subject: Ticket Assigned - Conversation with Dena
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 01 Apr 2023 19:16:40 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Dena Dena                    Hello           10:56 PM, 01st Apr                     Dena                    I ordered this order since 2 weeks           10:56 PM, 01st Apr                   Mohammed                   Good evening, Dena,Thank you for contacting Max. I'm Tawfik. I will be happy to help you.           10:56 PM, 01st Apr                     Dena                    However i forgot to update the address and mobile number           10:56 PM, 01st Apr                     Dena                    Good evening           10:56 PM, 01st Apr                     Dena                    So i think the delivery was unable to reach me           10:57 PM, 01st Apr                     Dena                    Thiso os my new contact number           10:57 PM, 01st Apr                     Dena                    The old one is not with me anymore           10:57 PM, 01st Apr                     Dena                    Hello?           10:59 PM, 01st Apr                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:00 PM, 01st Apr                     Dena                    Ok sure           11:00 PM, 01st Apr                   Mohammed                   We advise you to visit the point  Al Mamzar Plaza - Al Taawun St - Al Taawun - Sharj   to collect the items           11:02 PM, 01st Apr                     Dena                    Which point?           11:02 PM, 01st Apr                     Dena                    In the website it’s not delivered yet           11:02 PM, 01st Apr                     Dena                    I need to change the contact number & the address           11:03 PM, 01st Apr                     Dena                    Can you send me the delivery man number?           11:04 PM, 01st Apr                     Dena                    So i can arrange with him when & where to meet           11:04 PM, 01st Apr                     Dena                    Currently I’m at Alkhan area           11:04 PM, 01st Apr                   Mohammed                   Please note you select collection point, not home delivery so , your order is ready to collect from Al Mamzar Plaza - Al Taawun St - Al Taawun - Sharj           11:05 PM, 01st Apr                     Dena                    Almamzar plaza is not collection point           11:07 PM, 01st Apr                     Dena                    It’s my old apartment location           11:07 PM, 01st Apr                     Dena                    There is no collection point at Almamzar plaza           11:07 PM, 01st Apr                     Dena                    It’s apartments           11:07 PM, 01st Apr                   Mohammed                   +971503007674 Al Mamzar Plaza - Al Taawun St - Al Taawun - Sharj 907 [email-masked] United Arab Emirates (AE) AE-SH التعاون الشارقة           11:07 PM, 01st Apr                     Dena                    This is my old address           11:08 PM, 01st Apr                   Mohammed                            11:08 PM, 01st Apr                     Dena                    907 is my old flat number           11:08 PM, 01st Apr                   Mohammed                   Please note you select collection point, not home delivery           11:08 PM, 01st Apr                     Dena                    I think there’s something wrong with the system           11:08 PM, 01st Apr                     Dena                    Which collection point?           11:08 PM, 01st Apr                     Dena                             11:09 PM, 01st Apr                     Dena                    I took this screenshot after ordering           11:09 PM, 01st Apr                     Dena                    Went to istanbul supermarket since i choosed it as collection point they told me no order was received           11:09 PM, 01st Apr                     Dena                    I checked at the app & found that the delivery location is my old apartment           11:10 PM, 01st Apr                   Mohammed                            11:11 PM, 01st Apr                     Dena                    I understand  However Almamzar plaza is not a collection point           11:12 PM, 01st Apr                     Dena                    You can check yourself           11:12 PM, 01st Apr                   Mohammed                   If you don't collect teh order  from  Al Mamzar Plaza - Al Taawun St - Al Taawun - Sharj within  2-3 days, it will be canclled and refunded           11:12 PM, 01st Apr                     Dena                    & i went to the pickup location that was already mentioned in the prder & nothing was there           11:13 PM, 01st Apr                     Dena                    Dear From where can I collect it??           11:13 PM, 01st Apr                     Dena                    This apartment number           11:13 PM, 01st Apr                     Dena                    Do ypu have office there?           11:13 PM, 01st Apr                     Dena                    In Almamzar plaza           11:13 PM, 01st Apr                     Dena                    Double check           11:13 PM, 01st Apr                     Dena                    Almamzar plaza is my old apartment not a collection point           11:14 PM, 01st Apr                     Dena                    I used to love at Almamzar plaza           11:14 PM, 01st Apr                   Mohammed                   Sorry,we can't chnage the delivery mode ,please share the new mobile number so we can forward it to the collection point and they will coanct you           11:14 PM, 01st Apr                     Dena                    Ok           11:15 PM, 01st Apr                     Dena                    0528089594           11:15 PM, 01st Apr                     Dena                    Let the contact me please           11:15 PM, 01st Apr                     Dena                    Or send me their contact number I’ll call them           11:15 PM, 01st Apr                   Mohammed                   We will do the needful           11:16 PM, 01st Apr                   Mohammed                   It was a pleasure to assist you.Thank you for shopping with Max  Have a wonderful day.           11:16 PM, 01st Apr                     Dena                    Thank you           11:16 PM, 01st Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5966048