Subject: Ticket Assigned - Conversation with Oguad Karroum
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sun, 26 Mar 2023 19:13:52 +0000 (UTC)

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Oguad Karroum Oguad Karroum                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi oguad karroum, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9421939804 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC032623000302     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:34 PM, 26th Mar                     Oguad Karroum                    You are not serious           10:34 PM, 26th Mar                     Oguad Karroum                    Your service is the worst service           10:34 PM, 26th Mar                     Oguad Karroum                    It's too difficulte to buy some thing online with you           10:35 PM, 26th Mar                   Mohammed                   Good evening, Oguad,Thank you for contacting Centrepoint. I'm Tawfik. I will be happy to help you.           10:36 PM, 26th Mar                     Oguad Karroum                    The deliver try to call only one and send email that you missed call           10:36 PM, 26th Mar                     Oguad Karroum                    And i try to speack with many person and no one can help me to get my things           10:36 PM, 26th Mar                     Oguad Karroum                    Im not happyvat all           10:37 PM, 26th Mar                     Oguad Karroum                    Im front the city center inhotel ibis           10:37 PM, 26th Mar                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:38 PM, 26th Mar                     Oguad Karroum                    And try to buy some thing didnt find in store center point city center and then trybto do it online           10:38 PM, 26th Mar                     Oguad Karroum                    But youbdint deliver my order           10:38 PM, 26th Mar                     Oguad Karroum                    Ibhave           10:38 PM, 26th Mar                     Oguad Karroum                    I have to travel           10:39 PM, 26th Mar                     Oguad Karroum                    You colleague told me same thing check and check and check without result           10:39 PM, 26th Mar                   Mohammed                   As per the courier, you have been connected on 582607681 and no response from your end https://www.fareye.co/track.html?com_code=lmg&pm_Id=493&thex=ffffff&track_page_version=V2&&tracking_number=FC032623000302           10:40 PM, 26th Mar                     Oguad Karroum                    It's so difficult to buy online with you           10:40 PM, 26th Mar                     Oguad Karroum                    Even no response why you dont call a second time           10:41 PM, 26th Mar                     Oguad Karroum                    What is this service           10:41 PM, 26th Mar                     Oguad Karroum                    Imagine i was innthe toilete           10:41 PM, 26th Mar                     Oguad Karroum                    Im not robot           10:41 PM, 26th Mar                     Oguad Karroum                    Im human           10:41 PM, 26th Mar                     Oguad Karroum                    And even this , why there is not info on traking that you will try to call tomorrow or after hours or ....           10:42 PM, 26th Mar                     Oguad Karroum                    Nothing from you           10:42 PM, 26th Mar                     Oguad Karroum                    No phone number           10:43 PM, 26th Mar                     Oguad Karroum                    This the worst image in dubai           10:43 PM, 26th Mar                     Oguad Karroum                    I let the money at reception hotel , you can deliver direct to hotel           10:44 PM, 26th Mar                     Oguad Karroum                    And take money           10:44 PM, 26th Mar                     Oguad Karroum                    From reception           10:45 PM, 26th Mar                     Oguad Karroum                    Ibis city center hotel           10:45 PM, 26th Mar                     Oguad Karroum                    Why youbdont respond to me           10:46 PM, 26th Mar                     Oguad Karroum                    Im talking alone           10:46 PM, 26th Mar                     Oguad Karroum                    It last time buying online           10:46 PM, 26th Mar                     Oguad Karroum                    Ibgot bad experience with your service           10:47 PM, 26th Mar                     Oguad Karroum                    Where are you           10:53 PM, 26th Mar                     Oguad Karroum                    Why you can not help           10:53 PM, 26th Mar                     Oguad Karroum                    Start Again           10:54 PM, 26th Mar                   Mohammed                   We apologize for the inconvenience caused. please note the mobile number that you written on order was  582607681 so please confirm if is it correct  or not  ?           10:58 PM, 26th Mar                   Mohammed                   Hi, I'm not getting a response from you. Are we still connected?           11:02 PM, 26th Mar                     Oguad Karroum                    Yes           11:05 PM, 26th Mar                     Oguad Karroum                    I confirm           11:05 PM, 26th Mar                     Oguad Karroum                    Are you           11:07 PM, 26th Mar                     Oguad Karroum                    Can you deliver on reception of the hotel           11:08 PM, 26th Mar                     Oguad Karroum                    Im in ibis city center hotel           11:08 PM, 26th Mar                     Oguad Karroum                    Room 873           11:08 PM, 26th Mar                     Oguad Karroum                    The reception can pay the deliver           11:09 PM, 26th Mar                     Oguad Karroum                    Calling or not you can deliver and take the money without problem           11:09 PM, 26th Mar                   Mohammed                   We apologize for the inconvenience caused.We will escalate your issue to the courier to do the needful asap           11:13 PM, 26th Mar                   Mohammed                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           11:13 PM, 26th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5929724