Subject: Note Added - [#5756827] Re: Your refund is on its way
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 25 Mar 2023 06:48:01 +0000 (UTC)

Hi ,    Rakesh Bernooli added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5756827    Subject:  Re: Your refund is on its way   Requester: Sulav Thami    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear Jessie,</div>
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<div class="MsoNormal">Refund follow on is showing rejected for Qr. 232 in CSCOKPIT, territory doesn’t have access to rufund.</div>
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<div class="MsoNormal">Kindly suggest what to be done next.</div>
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<div class="MsoNormal">Regards</div>
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<div class="MsoNormal">Rakesh B</div>
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<div>From: Jessie Caparas &lt;[email-masked]&gt;
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<b>Sent:</b> Friday, March 24, 2023 1:54 PM<br>
<b>To:</b> support cen &lt;[email-masked]&gt;; Rakesh Bernooli &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5756827] - Re: Your refund is on its way</div>
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<div class="MsoNormal">Hi <a id="OWAAMC2BED0F346204565BE3F9CA769611B35" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Rakesh Bernooli</span></a>
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<div class="MsoNormal">A kind reminder.</div>
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<div class="MsoNormal"><span style="font-size:10.0pt"><img width="89" height="38" style="width:.927in;height:.3958in" id="Picture_x0020_55" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTcxNDEyMCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.ldLBE3px1v-90rWoCzVLc2-MTbq9sRoBA8d-lyb_Rj8" data-id="2044015714120" alt="A picture containing text, clipart

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<b><span style="font-size:9.0pt">Jessie Caparas</span></b><span style="font-size:9.0pt"></span>
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<div class="MsoNormal"><span style="font-size:9.0pt">Team Leader</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt">Landmark Group HQ, Marina, Dubai, UAE.</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt"><a href="http://www.landmark.digital/" rel="noreferrer">www.landmark.digital</a></span></div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, March 11, 2023 3:05 PM<br>
<b>To:</b> Rakesh Bernooli &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5756827] - Re: Your refund is on its way</div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Hi Team,<br>
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Problem Statement: Refund Not Processed<br>
Order Date : Jan 27, 2023<br>
Order ID: 4712274141<br>
Return Tracking ID: RP0128230008022<br>
Assistance Required: Process refund asap.<br>
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Issue Description: We respect to the above mentioned concern we raised Jira to refund the amount QAR 279 but Jira team is staging that S"ince the order status is closed in payfort, we are not able to initiate refund from our end. Please check with finance team
 to initiate refund from payfort backoffice.<br>
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Note: Since refund 47 QAR is initiated twice, remaining amount (232 QAR) to be refunded back to customer."</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">We request you to kindly check and assist us to process the refund.<br>
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Regards,<br>
Mohammad Khalid</span></div>
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</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">5756827:1125156</span><span style="font-size:10.5pt;font-family:-Apple-System">
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