Subject: Note Added - [#5866425] Returns
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sat, 25 Mar 2023 04:11:45 +0000

Hi ,    Akansha Khanna added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5866425    Subject:  Returns   Requester: Ahmed Zeiada    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi Jessie,</div>
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<div class="MsoNormal">Please check for nearest store to the customer and do the needful.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Akansha Khanna</div>
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<div class="MsoNormal">Executive - E-Commerce</div>
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 3359</span>
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<span style="color:black">Landmark Tower, Dubai Marina, Dubai PO Box 25030, United Arab Emirates</span><span style="color:#1F497D"></span>
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<a href="https://www.centrepointstores.com/ae/en/search/?q=shoes" rel="noreferrer"><span style="color:windowtext;text-decoration:none"><img width="263" height="89" style="width:2.7361in;height:.9236in" id="Picture_x0020_29" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTcwOTU4MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.B6e6R7yHufaDdQ3reuulQxyw5P9Pr8yewlXZhOa97n0" data-id="2044015709580"></span></a><span style="color:#1F497D"></span>
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<div>From: Jessie Caparas &lt;[email-masked]&gt;
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<b>Sent:</b> Friday, March 24, 2023 4:33 PM<br>
<b>To:</b> Akansha Khanna &lt;[email-masked]&gt;; Dhirendra Kaushik &lt;[email-masked]&gt;; Landmark Group &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Abhineshwaran S &lt;[email-masked]&gt;; Shahbaz Khan &lt;[email-masked]&gt;; Rinku Narang &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5866425] - Returns</div>
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<div class="MsoNormal">Hi <a id="OWAAMB18EC4D5680041C990E873FED5411650" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Akansha Khanna</span></a>
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<div class="MsoNormal">If we do replace, where can the customer take the product for it to be exchanged?</div>
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<b><span style="font-size:9.0pt">Jessie Caparas</span></b><span style="font-size:9.0pt"></span>
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<div class="MsoNormal"><span style="font-size:9.0pt">Team Leader</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt">+971 4 5172087</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt">Landmark Group HQ, Marina, Dubai, UAE.</span></div>
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<div class="MsoNormal"><span style="font-size:9.0pt"><a href="http://www.landmark.digital/" rel="noreferrer">www.landmark.digital</a></span></div>
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<b>From:</b> Akansha Khanna &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, March 20, 2023 5:48 PM<br>
<b>To:</b> Dhirendra Kaushik &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Abhineshwaran S &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Shahbaz Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Rinku Narang &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5866425] - Returns</div>
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<div class="MsoNormal">Thank you <a id="OWAAM3E6A8AC01BA349ADBEEF70DC7D93BA4C" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Dhirendra Kaushik</span></a>.</div>
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<a id="OWAAM042B4724BC6B41A79B5BC533DCED5023" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Landmark Group</span></a>, Please proceed for replace for below
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Problem Statement:  Return<br>
Order Date : Sep 29, 2022<br>
Order ID: 9588327522<br>
Tracking ID: 958832752299990001<br>
Assistance Required: Need assistance<br>
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item: 164253758 - Duchini Men's Perforated Derby Shoes with Lace-Up Closure<br>
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Issue Description:  Customer says hoes is very bad quality and not completed 5 months however there is cut in both sides. customer has also shared images of the product. kindly assist if the return and refund can be done.</span></div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Executive - E-Commerce</div>
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<span style="color:black">Landmark Tower, Dubai Marina, Dubai PO Box 25030, United Arab Emirates</span><span style="color:#1F497D"></span>
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<b>From:</b> Dhirendra Kaushik &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, March 20, 2023 5:45 PM<br>
<b>To:</b> Akansha Khanna &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Abhineshwaran S &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Shahbaz Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Rinku Narang &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5866425] - Returns</div>
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<div class="MsoNormal">Hi,</div>
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<div class="MsoNormal">You have the answer but still in case you want to return as a gesture of goodwill, please replace.
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#232323'>Thanks and best regards</span><span style="color:black"></span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'>Dhirendra Kaushik</span><span style="color:black"></span>
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<span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black'>Landmark Tower, Dubai Marina, Dubai PO Box 25030, United Arab Emirates</span><span style="color:black"></span>
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</span><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fsmibrands.me%2F&amp;data=02%7C01%7CDhirendra.Kaushik%40landmarkgroup.com%7C082e15cfbed64a87c66508d84a498b93%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637341027015666873&amp;sdata=AnzacWv%2BNO6Wn8EQNKS%2BVB2eyLMzLPj8vsevPj%2FhVB0%3D&amp;reserved=0" rel="noreferrer"><span style="color:windowtext;text-decoration:none"><img width="140" height="57" style="width:1.4583in;height:.5972in" id="_x0000_i1043" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTcwOTU4NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.SQ75jVZSAPjDgrzdsAdK5s2e-QMWDrmoraAKnb5M5mY" data-id="2044015709584" alt="A picture containing table
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<b>From:</b> Akansha Khanna &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, March 20, 2023 5:35 PM<br>
<b>To:</b> Dhirendra Kaushik &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Abhineshwaran S &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Shahbaz Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Rinku Narang &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5866425] - Returns</div>
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<div class="MsoNormal">Hi Dhirendra,</div>
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<div class="MsoNormal">We have only exchange policy that is also within 14 days. So this case is out of that policy.</div>
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<div> </div>
<div></div>
<div class="MsoNormal">Regards,</div>
<div></div>
<div></div>
<div class="MsoNormal">Akansha Khanna</div>
<div></div>
<div></div>
<div class="MsoNormal">Executive - E-Commerce</div>
<div></div>
<div></div>
<div class="MsoNormal">
<span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black'><img width="15" height="15" style="width:.1527in;height:.1527in" id="Picture_x0020_16" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTcwOTU3OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.azhs6_sNb6VDAXw_AYrfY93HybwyLOSwRyFl3D7ZZKI" data-id="2044015709578"></span><span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black'>  +971
 4 517</span><span style='font-size:9.0pt;font-family:"Helvetica",sans-serif'> 3359</span>
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<div class="MsoNormal">
<span style="color:black"><img width="9" height="18" style="width:.0902in;height:.1875in" id="Picture_x0020_17" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTcwOTU3OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.QlO2IxBBqpppYgGbgodJE4aMmaimAsz4XmcdAY_yOpM" data-id="2044015709579" alt="signature_55581850"></span><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:black'>   </span><span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black'>+971
 501230389</span>
</div>
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<div></div>
<div class="MsoNormal">
<span style="color:black">Landmark Tower, Dubai Marina, Dubai PO Box 25030, United Arab Emirates</span><span style="color:#1F497D"></span>
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<span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black'> </span><span style="color:#1F497D"></span>
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<div></div>
<div class="MsoNormal">
<a href="https://www.centrepointstores.com/ae/en/search/?q=shoes" rel="noreferrer"><span style="color:windowtext;text-decoration:none"><img width="263" height="89" style="width:2.7361in;height:.9236in" id="Picture_x0020_18" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTcwOTU4MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.B6e6R7yHufaDdQ3reuulQxyw5P9Pr8yewlXZhOa97n0" data-id="2044015709580"></span></a><span style="color:#1F497D"></span>
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<div> </div>
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<div class="MsoNormal"></div>
<div> </div>
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<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal">
<b>From:</b> Dhirendra Kaushik &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Monday, March 20, 2023 5:23 PM<br>
<b>To:</b> Akansha Khanna &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Abhineshwaran S &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Shahbaz Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Rinku Narang &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5866425] - Returns</div>
<div></div>
<div></div>
</div>
</div>
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<div> </div>
<div></div>
<div class="MsoNormal">Dear Akansha,</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Bought on 29<sup>th</sup> Sep and returned on 18<sup>th</sup> March. Shoe is used more that 5 months. What is out E-Com warranty policy? Please follow that.
</div>
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<div> </div>
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<div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#232323'>Thanks and best regards</span><span style="color:black"></span>
</div>
<div></div>
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<div class="MsoNormal">
<b><span style="font-size:10.5pt;color:#232323"> </span></b><span style="color:black"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'>Dhirendra Kaushik</span><span style="color:black"></span>
</div>
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<div class="MsoNormal">
<span style='font-size:3.0pt;font-family:"Helvetica",sans-serif;color:black'> </span><span style="color:black"></span>
</div>
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<div class="MsoNormal">
<span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black'>Sr. Manager-Quality
</span><span style="color:black"></span>
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<span style='font-size:5.0pt;font-family:"Helvetica",sans-serif;color:black'> </span><span style="color:black"></span>
</div>
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<div></div>
<div class="MsoNormal">
<span style="color:black"><img width="15" height="15" style="width:.1527in;height:.1527in" id="_x0000_i1039" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTcwOTU4MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.rumYIe7U72ZHdR8lAg2X28Pwm0HpgpglvRbhTPjZJCs" data-id="2044015709581"></span><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:black'>  </span><span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black'>+971
 4 517 3211</span><span style="color:black"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<span style="color:black"><img width="9" height="18" style="width:.0902in;height:.1875in" id="Picture_x0020_12" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTcwOTU4MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.2utoY2o-WtthjdvJdK-EpNKxUl-vEP9rbBXweqMy-oc" data-id="2044015709582" alt="signature_55581850"></span><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:black'>   </span><span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black'>+971
 501504045</span><span style="color:black"></span>
</div>
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<div></div>
<div class="MsoNormal">
<span style='font-size:5.0pt;font-family:"Helvetica",sans-serif;color:black'> </span><span style="color:black"></span>
</div>
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<div></div>
<div class="MsoNormal">
<span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black'>Landmark Tower, Dubai Marina, Dubai PO Box 25030, United Arab Emirates</span><span style="color:black"></span>
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<span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black'> </span><span style="color:black"></span>
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<div class="MsoNormal">
<a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fshoemartstores.com%2F&amp;data=02%7C01%7CDhirendra.Kaushik%40landmarkgroup.com%7Cc1f72e7b91764c2a25e508d8223fd606%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637297004867560800&amp;sdata=W2d326CH1%2F%2BNRh9t5hrRxKjETSG5ZknjI9KykbOTuPM%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black;text-decoration:none'><img width="233" height="57" style="width:2.4236in;height:.5972in" id="Picture_x0020_13" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTcwOTU4MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.WYHvQAz3GoJyGWO1jPgS9aPfcQWbwxEgCKtMPY7NUPo" data-id="2044015709583"></span></a><span style="color:black">     
</span><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fsmibrands.me%2F&amp;data=02%7C01%7CDhirendra.Kaushik%40landmarkgroup.com%7C082e15cfbed64a87c66508d84a498b93%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637341027015666873&amp;sdata=AnzacWv%2BNO6Wn8EQNKS%2BVB2eyLMzLPj8vsevPj%2FhVB0%3D&amp;reserved=0" rel="noreferrer"><span style="color:windowtext;text-decoration:none"><img width="140" height="57" style="width:1.4583in;height:.5972in" id="Picture_x0020_7" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTcwOTU4NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.SQ75jVZSAPjDgrzdsAdK5s2e-QMWDrmoraAKnb5M5mY" data-id="2044015709584" alt="A picture containing table
Description automatically generated"></span></a><span style="color:black"></span>
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<div class="MsoNormal">
<b>From:</b> Akansha Khanna &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Monday, March 20, 2023 2:12 PM<br>
<b>To:</b> Dhirendra Kaushik &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Abhineshwaran S &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Shahbaz Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Rinku Narang &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5866425] - Returns</div>
<div></div>
<div></div>
</div>
</div>
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<div> </div>
<div></div>
<div class="MsoNormal">Hi Dhirendra,</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">They have written that it has not completed even 5 months.</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal"><img width="1237" height="59" style="width:12.8888in;height:.618in" id="Picture_x0020_11" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTcwOTU4NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.bRE80hCqzBx4hmJLMZhQeI1x76qby1nzLvqefoTBbBM" data-id="2044015709585"></div>
<div></div>
<div></div>
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<div> </div>
<div></div>
<div class="MsoNormal">Regards,</div>
<div></div>
<div></div>
<div class="MsoNormal">Akansha Khanna</div>
<div></div>
<div></div>
<div class="MsoNormal">Executive - E-Commerce</div>
<div></div>
<div></div>
<div class="MsoNormal">
<span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black'><img width="15" height="15" style="width:.1527in;height:.1527in" id="Picture_x0020_8" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTcwOTU3OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.azhs6_sNb6VDAXw_AYrfY93HybwyLOSwRyFl3D7ZZKI" data-id="2044015709578"></span><span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black'>  +971
 4 517</span><span style='font-size:9.0pt;font-family:"Helvetica",sans-serif'> 3359</span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<span style="color:black"><img width="9" height="18" style="width:.0902in;height:.1875in" id="Picture_x0020_9" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTcwOTU3OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.QlO2IxBBqpppYgGbgodJE4aMmaimAsz4XmcdAY_yOpM" data-id="2044015709579" alt="signature_55581850"></span><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:black'>   </span><span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black'>+971
 501230389</span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<span style="color:black">Landmark Tower, Dubai Marina, Dubai PO Box 25030, United Arab Emirates</span><span style="color:#1F497D"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black'> </span><span style="color:#1F497D"></span>
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<div class="MsoNormal">
<a href="https://www.centrepointstores.com/ae/en/search/?q=shoes" rel="noreferrer"><span style="color:windowtext;text-decoration:none"><img width="263" height="89" style="width:2.7361in;height:.9236in" id="Picture_x0020_10" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTcwOTU4MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.B6e6R7yHufaDdQ3reuulQxyw5P9Pr8yewlXZhOa97n0" data-id="2044015709580"></span></a><span style="color:#1F497D"></span>
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<div></div>
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<div class="MsoNormal"></div>
<div> </div>
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<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in">
<div class="MsoNormal">
<b>From:</b> Dhirendra Kaushik &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Monday, March 20, 2023 1:36 PM<br>
<b>To:</b> Akansha Khanna &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Abhineshwaran S &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Shahbaz Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Rinku Narang &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5866425] - Returns</div>
<div></div>
<div></div>
</div>
</div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Dear Akansha,</div>
<div></div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div class="MsoNormal">Its already six months. I hope this is out of warranty now. </div>
<div>
</div>
<div></div>
<div class="MsoNormal"></div>
<div> </div>
<div></div>
<div>
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:#232323'>Thanks and best regards</span><span style="color:black"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<b><span style="font-size:10.5pt;color:#232323"> </span></b><span style="color:black"></span>
</div>
<div></div>
<div></div>
<div class="MsoNormal">
<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'>Dhirendra Kaushik</span><span style="color:black"></span>
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<div></div>
<div class="MsoNormal">
<span style='font-size:3.0pt;font-family:"Helvetica",sans-serif;color:black'> </span><span style="color:black"></span>
</div>
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<div></div>
<div class="MsoNormal">
<span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black'>Sr. Manager-Quality
</span><span style="color:black"></span>
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<span style='font-size:5.0pt;font-family:"Helvetica",sans-serif;color:black'> </span><span style="color:black"></span>
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<div class="MsoNormal">
<span style="color:black"><img width="15" height="15" style="width:.1527in;height:.1527in" id="Picture_x0020_3" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTcwOTU4MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.rumYIe7U72ZHdR8lAg2X28Pwm0HpgpglvRbhTPjZJCs" data-id="2044015709581"></span><span style='font-size:10.5pt;font-family:"Helvetica",sans-serif;color:black'>  </span><span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black'>+971
 4 517 3211</span><span style="color:black"></span>
</div>
<div></div>
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<span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black'>Landmark Tower, Dubai Marina, Dubai PO Box 25030, United Arab Emirates</span><span style="color:black"></span>
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<a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fshoemartstores.com%2F&amp;data=02%7C01%7CDhirendra.Kaushik%40landmarkgroup.com%7Cc1f72e7b91764c2a25e508d8223fd606%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637297004867560800&amp;sdata=W2d326CH1%2F%2BNRh9t5hrRxKjETSG5ZknjI9KykbOTuPM%3D&amp;reserved=0" rel="noreferrer"><span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black;text-decoration:none'><img width="233" height="57" style="width:2.4236in;height:.5972in" id="Picture_x0020_5" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTcwOTU4MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.WYHvQAz3GoJyGWO1jPgS9aPfcQWbwxEgCKtMPY7NUPo" data-id="2044015709583"></span></a><span style="color:black">     
</span><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fsmibrands.me%2F&amp;data=02%7C01%7CDhirendra.Kaushik%40landmarkgroup.com%7C082e15cfbed64a87c66508d84a498b93%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637341027015666873&amp;sdata=AnzacWv%2BNO6Wn8EQNKS%2BVB2eyLMzLPj8vsevPj%2FhVB0%3D&amp;reserved=0" rel="noreferrer"><span style="color:windowtext;text-decoration:none"><img width="140" height="57" style="width:1.4583in;height:.5972in" id="Picture_x0020_6" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTcwOTU4NCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.SQ75jVZSAPjDgrzdsAdK5s2e-QMWDrmoraAKnb5M5mY" data-id="2044015709584" alt="A picture containing table
Description automatically generated"></span></a><span style="color:black"></span>
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<b>From:</b> Akansha Khanna &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Monday, March 20, 2023 9:16 AM<br>
<b>To:</b> Dhirendra Kaushik &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Abhineshwaran S &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Shahbaz Khan &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Rinku Narang &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> FW: [#5866425] - Returns</div>
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<div class="MsoNormal">Hi Dhirendra </div>
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<div class="MsoNormal">Please help for below mail.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Akansha Khanna</div>
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<div class="MsoNormal">Executive - E-Commerce</div>
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<span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black'><img width="15" height="15" style="width:.1527in;height:.1527in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTcwOTU3OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.azhs6_sNb6VDAXw_AYrfY93HybwyLOSwRyFl3D7ZZKI" data-id="2044015709578"></span><span style='font-size:9.0pt;font-family:"Helvetica",sans-serif;color:black'>  +971
 4 517</span><span style='font-size:9.0pt;font-family:"Helvetica",sans-serif'> 3359</span>
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<span style="color:black">Landmark Tower, Dubai Marina, Dubai PO Box 25030, United Arab Emirates</span><span style="color:#1F497D"></span>
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<a href="https://www.centrepointstores.com/ae/en/search/?q=shoes" rel="noreferrer"><span style="color:windowtext;text-decoration:none"><img width="263" height="89" style="width:2.7361in;height:.9236in" id="Graphic_x0020_4" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTcwOTU4MCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.B6e6R7yHufaDdQ3reuulQxyw5P9Pr8yewlXZhOa97n0" data-id="2044015709580"></span></a><span style="color:#1F497D"></span>
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<b>From:</b> Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Saturday, March 18, 2023 12:07 PM<br>
<b>To:</b> Akansha Khanna &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Abhineshwaran S &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5866425] - Returns</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Team,<br>
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Problem Statement:  Return<br>
Order Date : Sep 29, 2022<br>
Order ID: 9588327522<br>
Tracking ID: 958832752299990001<br>
Assistance Required: Need assistance<br>
<br>
item: 164253758 - Duchini Men's Perforated Derby Shoes with Lace-Up Closure<br>
<br>
Issue Description:  Customer says hoes is very bad quality and not completed 5 months however there is cut in both sides. customer has also shared images of the product. kindly assist if the return and refund can be done.<br>
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Kindly look into the issue and assist in further course of action.</span></div>
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><br>
</span><span style="font-size:1.0pt;font-family:fdtktid;color:white">5866425:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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