Subject: Ticket Assigned - Conversation with Khulood
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 24 Mar 2023 18:19:09 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Khulood Khulood                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  khulood Bot:  Hi khulood, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  7821421694 Bot:    Thanks, your order is Collected     We checked and your order was collected on 2023-03-24     Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0097332235055            10:09 PM, 24th Mar                   Mohammed                   Good evening, Khulood,Thank you for contacting Centrepoint. I'm Tawfik. I will be happy to help you.           10:09 PM, 24th Mar                     Khulood                    I ordered through the app before yesterday.. and i still didnt pick up my order           10:10 PM, 24th Mar                     Khulood                    I received this msg now: Thank you for collecting order 7821421694. We'd love to hear about your shopping experience. Let us know at: https://centrepoint.app.link/YCNrw9X1qyb           10:10 PM, 24th Mar                     Khulood                    But I didnt collect my order from bahrain city centre yet           10:11 PM, 24th Mar                     Khulood                    Can you please check the status of my order           10:13 PM, 24th Mar                     Khulood                    ???           10:14 PM, 24th Mar                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:15 PM, 24th Mar                     Khulood                    Ok           10:15 PM, 24th Mar                   Mohammed                   As per the system the order collected on  3/24/23 9:58 PM so please confirm           10:15 PM, 24th Mar                     Khulood                    I didnt collect the           10:15 PM, 24th Mar                     Khulood                    i didnt collect the order           10:15 PM, 24th Mar                   Mohammed                   Thank you for confirmation we will check with the store and will update you soon by email           10:17 PM, 24th Mar                   Mohammed                   Do you have any another inquiry can i help you with ?           10:17 PM, 24th Mar                     Khulood                    Let them get back to me by phone call please           10:18 PM, 24th Mar                     Khulood                    32235055           10:18 PM, 24th Mar                     Khulood                    And i will go to collect my order tomorrow afternoon           10:18 PM, 24th Mar                   Mohammed                   we will do the needful           10:18 PM, 24th Mar                   Mohammed                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           10:18 PM, 24th Mar                     Khulood                    Thanks           10:18 PM, 24th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5919970