Subject: New Reply Received - Refund of One time for order No.8416452533
From: Max <[email-masked]>
To: [email-masked]
Date: Fri, 24 Mar 2023 08:48:07 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Refund of One time for order No.8416452533  Ticket comment <div><div dir="auto">Hi team at Max I was waiting for my refund. But it has not be credited. Kindly check  for <span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>Customer Service case # 5801438.</span><span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'> Order details (Solid Plimsoll Shoes with Lace-Up Closure) order ID 8416452533</span><span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'> .</span>
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<div dir="auto"><span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>Regards </span></div>
<div dir="auto"><font><span style="font-size:14px">Etali Sarmah</span></font></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, 9 Mar 2023 at 12:19 PM, Max &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5801438</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
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<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
<div dir="ltr">Mohammad Tawfik : </div>
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Etali ,<br><br>
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<div dir="ltr">Thank you for getting in touch with Max.</div>
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<div>We apologize for the inconvenience caused and thank you for your patience.</div>
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<div>The (Solid Plimsoll Shoes with Lace-Up Closure) in your order ID 8416452533 went out of stock and the last item was damaged, so we've partially shipped.</div>
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<div dir="ltr">The refund has been processed for the cancelled item to your Knet on 3/1/23 and the process takes 7-14 working days according to the bank's norms.</div>
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<div>Feel free to get in touch with us for further assistance</div>
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<div dir="ltr">Thank You,<br style="box-sizing:border-box"><span>Max </span>Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5801438