Subject: Ticket Assigned - Conversation with Sherin Jose
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 22 Mar 2023 18:00:11 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sherin Jose Sherin Jose                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  sherin jose Bot:  Hi sherin jose, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0502429202            09:50 PM, 22nd Mar                   Mohammed                   Good evening, Sherin,Thank you for contacting Centrepoint. I'm Tawfik. I will be happy to help you.           09:51 PM, 22nd Mar                     Sherin Jose                    Hi.  I’ve already returned two dresses n it’s almost 15 days. I haven’t received my refund yet           09:53 PM, 22nd Mar                   Mohammed                   Can you please share your order number?           09:53 PM, 22nd Mar                     Sherin Jose                             09:54 PM, 22nd Mar                     Sherin Jose                             09:54 PM, 22nd Mar                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:54 PM, 22nd Mar                     Sherin Jose                    Ok           09:55 PM, 22nd Mar                   Mohammed                   We apologize for the inconvenience caused.we will escalate your issue to the financial team and will update you by email within 48 hours           09:56 PM, 22nd Mar                   Mohammed                   Do you have any another inquiry can i help you with ?           09:56 PM, 22nd Mar                     Sherin Jose                    No thank you           09:57 PM, 22nd Mar                   Mohammed                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           09:59 PM, 22nd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5911456