Subject: New Reply Received - Order no. 9418622438
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 21 Mar 2023 03:14:23 +0000

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Order no. 9418622438  Ticket comment <div>Ok plz let me know if u got ant response
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<div>From: Max &lt;[email-masked]&gt; 
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<div>Date: 21/03/2023 2:22 am (GMT+04:00) </div>
<div>To: [email-masked] </div>
<div>Subject: Order no. 9418622438 </div>
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5853180</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br>
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تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5853180<br>
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نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br>
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نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br>
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نتطلع الى ردكم.</div>
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<div dir="ltr">Mohammad Tawfik : </div>
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<div dir="ltr">​<span style="color:rgb(24,50,71)">Hi Sara ,</span> </div>
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<div dir="ltr">Thank you for reaching out to Max.</div>
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<div dir="ltr">We sincerely apologize for any inconvenience caused, <br style="box-sizing:border-box">
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We have forwarded your query concerning order number 9418622438 to the financial team to share the confirmation refund  ASAP </div>
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<div>We request you to please allow us some time so that we can work on this and do the needful.</div>
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<div>We appreciate your patience.</div>
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<div style="margin-top:0px; margin-bottom:1rem; box-sizing:border-box">Thank You,<br style="box-sizing:border-box">
<span style="color:rgb(0,0,0)">Max </span>Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5853180