Subject: Ticket Assigned - Conversation with Honey Zee
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 20 Mar 2023 18:29:24 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Honey Zee Honey Zee                    Hi           10:10 PM, 20th Mar                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            10:10 PM, 20th Mar                     Honey Zee                    Good evening           10:10 PM, 20th Mar                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            10:10 PM, 20th Mar                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            10:10 PM, 20th Mar                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            10:10 PM, 20th Mar                     Honey Zee                    1           10:10 PM, 20th Mar                   Centrepoint UAE whatsapp bot                    Hello Honey Zee , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            10:10 PM, 20th Mar                     Honey Zee                    03           10:11 PM, 20th Mar                   Centrepoint UAE whatsapp bot                    Hi Honey Zee , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            10:11 PM, 20th Mar                     Honey Zee                    3           10:11 PM, 20th Mar                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            10:11 PM, 20th Mar                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:11 PM, 20th Mar                     Honey Zee                    2           10:11 PM, 20th Mar                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:11 PM, 20th Mar                     Honey Zee                    1           10:12 PM, 20th Mar                   Centrepoint UAE whatsapp bot                   Please enter your email address           10:12 PM, 20th Mar                     Honey Zee                    [email-masked]           10:12 PM, 20th Mar                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           10:12 PM, 20th Mar                     Honey Zee                    Ok thanks           10:12 PM, 20th Mar                     Honey Zee                    Please           10:12 PM, 20th Mar                     Honey Zee                             10:13 PM, 20th Mar                     Honey Zee                    I have some issue           10:13 PM, 20th Mar                   Mohammed                   Good evening, Honey ,Thank you for contacting Centrepoint. I'm Tawfik. I will be happy to help you.           10:13 PM, 20th Mar                     Honey Zee                    Good evening           10:13 PM, 20th Mar                     Honey Zee                    Yesterday I have received my credit amount 31 :00 aed           10:14 PM, 20th Mar                     Honey Zee                    But today I buy sometimes form mushrif with I have other voucher the amount is 24:75 aed           10:15 PM, 20th Mar                     Honey Zee                    They scan that amount but now I m checking the amount is deducted from shukar pay violet           10:15 PM, 20th Mar                     Honey Zee                    What can I do           10:15 PM, 20th Mar                     Honey Zee                    They have already signed from me           10:16 PM, 20th Mar                     Honey Zee                    Are you there??           10:19 PM, 20th Mar                     Honey Zee                    Just check my shukar account           10:19 PM, 20th Mar                   Mohammed                   Do you mean your order form the store  if yes,the deducted amount was for the order from a store ?           10:20 PM, 20th Mar                     Honey Zee                    No it's not mean           10:21 PM, 20th Mar                     Honey Zee                    Listen           10:21 PM, 20th Mar                     Honey Zee                    I have two voucher           10:21 PM, 20th Mar                     Honey Zee                    One is return amount is 31 aed           10:21 PM, 20th Mar                     Honey Zee                    But the other one is 24:75aed           10:22 PM, 20th Mar                     Honey Zee                    I use this voucher today at store           10:22 PM, 20th Mar                     Honey Zee                    But when I reached home  also detected amount the other voucher which amount is 31 aed           10:23 PM, 20th Mar                   Mohammed                   Can you please share the online order number that you got the voucher against it?           10:24 PM, 20th Mar                     Honey Zee                    Ok I will sahre you           10:24 PM, 20th Mar                     Honey Zee                             10:25 PM, 20th Mar                     Honey Zee                    This amount I have received yesterday           10:26 PM, 20th Mar                   Mohammed                   Thank you for sharing we will check with technical team and will update you by email           10:27 PM, 20th Mar                   Mohammed                   Do you have any another inquiry can i help you with ?           10:27 PM, 20th Mar                     Honey Zee                    I have only this issue           10:27 PM, 20th Mar                     Honey Zee                    Y they detect my amount           10:28 PM, 20th Mar                   Mohammed                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           10:28 PM, 20th Mar                     Honey Zee                    Ok thanku ...           10:29 PM, 20th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5900304