Subject: Ticket Assigned - Conversation with ?
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 20 Mar 2023 16:52:07 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ? ?                    H           08:40 PM, 20th Mar                     ?                    Good evening           08:40 PM, 20th Mar                     ?                    The delivery guy his mistaken           08:40 PM, 20th Mar                   Mohammed                   Good evening, Dear customer, Thank you for contacting Max. I'm Tawfik. I will be happy to help you.           08:40 PM, 20th Mar                     ?                    He took the my new order. The returned item is here.. Because im not here today in the house           08:41 PM, 20th Mar                   Mohammed                   Can you please share your order number?           08:43 PM, 20th Mar                     ?                    0547507815           08:43 PM, 20th Mar                   Mohammed                   Accept our full apologies for the late reply.  We have
  been informed by the shipping partner that the order has been collected successfully.  We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.  Once the refund is processed the amount you paid online will be refunded back to your original payment method within 7-14 working days.           08:45 PM, 20th Mar                   Mohammed                   Do you have any another inquiry can i help you with ?           08:45 PM, 20th Mar                     ?                    My new order he took its by mistaken           08:46 PM, 20th Mar                     ?                    The item i want to return still here in the house           08:46 PM, 20th Mar                   Mohammed                   After processing the refund for the collected item,ms please comeback to us we will create return request for the new
  one           08:49 PM, 20th Mar                   Mohammed                   Do you have any another inquiry can i help you with ?           08:49 PM, 20th Mar                     ?                    He took my new item           08:49 PM, 20th Mar                     ?                    My returned item is here           08:51 PM, 20th Mar                   Mohammed                   Sorry,we can't return the items.when we received it at warehouse they will process the refund for the collected items           08:51 PM, 20th Mar                   Mohammed                   It was a pleasure to assist you.Thank you for shopping with Max  Have a wonderful day.           08:51 PM, 20th Mar                     ?                    He took. My new order           08:51 PM, 20th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5899854