Subject: Note Added - [#5806018] Returns
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Mon, 20 Mar 2023 05:15:43 +0000

Hi ,    Anand Nukala added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5806018    Subject:  Returns   Requester: Syeda Humaira Rashid    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">+<a id="OWAAM5F127D4FAC63445B9274881FB81EE6A2" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Babyshop Home Delivery</span></a></span></div>
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<div>From:<span lang="EN-US"> Ravi Sankar Podiyattillam &lt;[email-masked]&gt;
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<b>Sent:</b> Monday, March 20, 2023 9:13 AM<br>
<b>To:</b> Ankkur Gupta &lt;[email-masked]&gt;; [email-masked]; Anand Nukala &lt;[email-masked]&gt;<br>
<b>Cc:</b> Christopher Kumar &lt;[email-masked]&gt;; Escalations Dxbteam &lt;[email-masked]&gt;; Peter Dsouza &lt;[email-masked]&gt;; Saravana Ganapathy &lt;[email-masked]&gt;; Ashish Karini &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5806018] - Returns</span>
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<div class="MsoNormal"><span lang="EN-US">Dear Anand</span></div>
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<div class="MsoNormal"><span lang="EN-US">Pls send some one to check the below issue and update accordingly</span></div>
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Thanks &amp; Regards</span></b>
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Ravisankar</span></b>
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Landmark
</span></b><b><span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#FFC000'>|
</span></b><b><span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>FC Operations – Non Home
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>P.O. Box 17155</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#7F7F7F'>
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</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Dubai, United Arab Emirates
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Mobile : +97150 2422178
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0D0D0D'>E-mail:
</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>
</span><b><span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#F79646'>|</span></b><span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0099FF'><a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, March 19, 2023 10:15 PM<br>
<b>To:</b> Ravi Sankar Podiyattillam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> Christopher Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Peter Dsouza
 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Saravana Ganapathy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5806018] - Returns</span>
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<div class="MsoNormal"><span lang="en-AE">Hi <a id="OWAAM18F97C8FEF72434BAAF1D0898EACEE33" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Ravi</span></a>,</span></div>
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<div class="MsoNormal"><span lang="en-AE">Please send someone from GDMS team to customer’s place for inspection. Item seems to be very new; customer is using 1<sup>st</sup> time.
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<div class="MsoNormal"><span lang="en-AE">This happens in our business; customer buy few products in advance &amp; use when it is required.
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<div class="MsoNormal"><span lang="en-AE">Regards,</span></div>
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<div class="MsoNormal"><span lang="en-AE">Ankur</span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Ravi Sankar Podiyattillam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, 17 March 2023 6:47 PM<br>
<b>To:</b> Ankkur Gupta &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Cc:</b> Christopher Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Peter Dsouza
 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Saravana Ganapathy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> FW: [#5806018] - Returns</span>
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<div class="MsoNormal"><span lang="EN-US">Dear Ankkur</span></div>
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<div class="MsoNormal"><span lang="EN-US">Pls advise as the purchase is too old</span></div>
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Thanks &amp; Regards</span></b>
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Ravisankar</span></b>
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Landmark
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>P.O. Box 17155</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#7F7F7F'>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Friday, March 17, 2023 6:38 PM<br>
<b>To:</b> Christopher Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ravi Sankar Podiyattillam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5806018] - Returns</span>
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<b><i><span lang="EN-US" style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement: Return/replacement <br>
Order Date : Dec 23, 2022<br>
Order ID: 9406932566<br>
Tracking ID: FP122322001420<br>
Assistance Required: Need assistance<br>
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item: 165048054 -- Graco Bear Print Musical Sway Swing<br>
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Issue Description:  Customer stating that swing is not working. We purchased online we just open the box now as we need to use it now but it is not working. </span></div>
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PFA and kindly look into the issue and assist in further course of action.<br>
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Regards,<br>
Mohammad Khalid</span></div>
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