Subject: Ticket Assigned - Conversation with Afra
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 19 Mar 2023 17:31:08 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Afra Afra                    Hello           09:16 PM, 19th Mar                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            09:16 PM, 19th Mar                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            09:16 PM, 19th Mar                     Afra                    1           09:16 PM, 19th Mar                   Centrepoint UAE whatsapp bot                    Hello Afra , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            09:16 PM, 19th Mar                     Afra                    1           09:17 PM, 19th Mar                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           09:17 PM, 19th Mar                     Afra                    9420600730           09:17 PM, 19th Mar                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:       You can also easily track your order from My Account > Order History.             09:17 PM, 19th Mar                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             09:17 PM, 19th Mar                     Afra                    2           09:17 PM, 19th Mar                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             09:17 PM, 19th Mar                     Afra                    1           09:17 PM, 19th Mar                   Centrepoint UAE whatsapp bot                   Please enter your email address           09:17 PM, 19th Mar                     Afra                    [email-masked]           09:18 PM, 19th Mar                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           09:18 PM, 19th Mar                   Mohammed                   Good evening, Afra,Thank you for contacting Centrepoint. I'm Tawfik. I will be happy to help you.           09:22 PM, 19th Mar                     Afra                    Hello Tawfik           09:22 PM, 19th Mar                     Afra                    I placed an order yesterday and the expected delivery was today  Still it’s showing under Processing           09:23 PM, 19th Mar                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:27 PM, 19th Mar                   Mohammed                   We apologize for the inconvenience caused.we will check with store to make your order ready for collection asap and you will receive SMS           09:27 PM, 19th Mar                   Mohammed                   Do you have any another inquiry can i help you with ?           09:27 PM, 19th Mar                     Afra                    If I didn’t receive the code today  I want to cancel my order           09:29 PM, 19th Mar                   Mohammed                   We will check and will update you soon via email           09:30 PM, 19th Mar                   Mohammed                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           09:30 PM, 19th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5894540