Subject: New Reply Received - Returns
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Thu, 16 Mar 2023 08:59:16 +0000 (UTC)

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="ltr">Dear Team,<div><br></div>
<div>The items returned. </div>
<div><br></div>
<div>Appreciate your support.</div>
<div><br></div>
<div>Regards,</div>
<div>Razeena</div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, Mar 16, 2023 at 1:19 AM Landmark Group &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5847812</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr"><br></div>
<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5847812<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
<div dir="ltr">
<span>-</span>——</div>
<div dir="ltr">Mohammad Tawfik : </div>
<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
<div dir="ltr">
<div dir="ltr">Hi Razeena ,<br><br>
</div>
<div dir="ltr">
<div dir="ltr">Thank you for reaching out to Splash.<br style="box-sizing:border-box"> <br style="box-sizing:border-box">We sincerely apologize for any inconvenience caused to you. This is surely not the experience we want our customers to have when they shop with us. <br style="box-sizing:border-box"><br>
</div>
<div dir="ltr"> We would like to inform you that a new return request has been created on 3/14/23 , Please rest assured that our courier partner is going to contact you within 2-5 work days to arrange the collection.<br style="box-sizing:border-box"><br style="box-sizing:border-box">You can also track the return tracking via the LMG website through the following link:<br style="box-sizing:border-box"><br style="box-sizing:border-box">(<a href="https://bit.ly/3v0Daf7" rel="noreferrer" style="box-sizing:border-box;color:rgb(44,92,197);word-break:break-word" target="_blank">https://bit.ly/3v0Daf7</a>) Through the tracking number:RP031423004596</div>
<div dir="ltr">
<br style="box-sizing:border-box">Feel free to get in touch with us for further assistance. Thanks again for your cooperation!<br style="box-sizing:border-box"> </div>
</div>
</div>
<div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box">Thank You,<br style="box-sizing:border-box"><span>Splash </span>Support Team</div>
</div>
<div></div>
<div><br></div>
<br>

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5847812