Subject: Note Added - [#5727077] Order no. 9415066400 / Graco Comfy Cruiser Travel System (without Snugride Car seat base)
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 16 Mar 2023 07:41:49 +0000

Hi ,    Ankkur Gupta added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5727077    Subject:  Order no. 9415066400 / Graco Comfy Cruiser Travel System (without Snugride Car seat base)   Requester: Aline Gomes    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi <a id="OWAAM7D6F3D26D55045E29AEC13460EACD93C" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Babyshop</span></a>,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Since this is missing in the packaging. Please take this as return &amp; process refund.</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Regards,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Ankur</span></div>
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<div>From:<span lang="EN-US"> Babyshop &lt;[email-masked]&gt;
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<b>Sent:</b> Sunday, 5 March 2023 12:07 PM<br>
<b>To:</b> Ankkur Gupta &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5727077] - Order no. 9415066400 / Graco Comfy Cruiser Travel System (without Snugride Car seat base)</span>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Hi Team,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">​</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-Apple-System">Regarding the following issue we checked with the WWD team and they are telling that the missing item Snugride car seat base is not available in new packing and cx shared with us
 the manual of the item which is showing the car seat base. We request you to kindly check the same and assist us in further course of action.</span></div>
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WWD ITEM Missing Part<br>
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Problem Statement:  Missing Part BABYSHOP TEAM<br>
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Order Date : Feb 17, 2023<br>
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Order ID: 9415066400<br>
Tracking ID: NA<br>
Delivery Date: Feb 18, 2023<br>
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Item id and name : 162795521 -- Graco Comfy Cruiser Click Connect Beige Stroller with Car Seat Travel System (Upto 3 years)<br>
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Assistance Required: Need Urgent Assistance<br>
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Issue Description: Customer emailed us informing that he/she received the above mentioned item and reporting that the product delivered is without the Snugride car seat base suitable for Graco Car seats that must be installed in the car to secure the baby safety
 inside the car.<br>
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Customer also shared us the picture of the item which they received so we request you to look into this concern and help us to resolve the case on ASAP.<br>
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Regards,<br>
Mohammad Khalid</span></div>
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