Subject: Ticket Assigned - Conversation with Rika
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 12 Mar 2023 19:04:53 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Rika Rika                    No it's about this order number 9415857165           10:45 PM, 12th Mar                     Rika                    Mazen           10:45 PM, 12th Mar                     Rika                    Are you there           10:45 PM, 12th Mar                   Mohammed                   Good evening, Rika,Thank you for contacting Centrepoint. I'm Tawfik. I will be happy to help you.           10:48 PM, 12th Mar                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:49 PM, 12th Mar                   Mohammed                   As we can see the refund has been processed on order 9415857165 the  refund  as  voucher you can use  it from promo code section  18888830661826194585           10:51 PM, 12th Mar                   Mohammed                   Do you have any another inquiry can i help you with ?           10:51 PM, 12th Mar                   Mohammed                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           10:52 PM, 12th Mar                     Rika                    Yes but that return amount was 96 only I get 35           10:52 PM, 12th Mar                     Rika                    Still pending my 61 dhrms           10:52 PM, 12th Mar                     Rika                    In voucher there was only 35           10:53 PM, 12th Mar                   Mohammed                   Please note the amount  61AED  has been processed to my credit           10:53 PM, 12th Mar                   Mohammed                   u can use your my credit account in your online purchase in 5 easy steps:   Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           10:54 PM, 12th Mar                     Rika                    I returned 6 items           10:54 PM, 12th Mar                     Rika                    But refund balance still pending           10:54 PM, 12th Mar                     Rika                             10:55 PM, 12th Mar                     Rika                             10:55 PM, 12th Mar                     Rika                             10:55 PM, 12th Mar                     Rika                    Can you check the refund total plz           10:55 PM, 12th Mar                     Rika                    It should be 209           10:56 PM, 12th Mar                   Mohammed                   How  many items you have returned on  order 9415857165           10:56 PM, 12th Mar                     Rika                    But I received 113+ 35           10:56 PM, 12th Mar                     Rika                    3           10:56 PM, 12th Mar                     Rika                    You can c in the system           10:57 PM, 12th Mar                     Rika                             10:57 PM, 12th Mar                     Rika                    Can you check this           10:57 PM, 12th Mar                     Rika                    Showing voucher 35 and shukran pay 61 but it's not there           10:58 PM, 12th Mar                     Rika                    That's y I'm asking           10:58 PM, 12th Mar                     Rika                    96+54+59=209 must be there,but I received my (credit+ shukran)148, still 61 pending it means under this order 9415857165 2 items are pending           11:01 PM, 12th Mar                   Mohammed                   Thank you for confirmation,we will check with the technical team  to fix the issue asap           11:02 PM, 12th Mar                   Mohammed                   Do you have any another inquiry can i help you with ?           11:02 PM, 12th Mar                     Rika                    Y it was happened like this to same order           11:02 PM, 12th Mar                     Rika                    Do u understand now my issue properly           11:03 PM, 12th Mar                   Mohammed                   The  amount Still pending my 61 we will ask the team to fix the issue asap           11:04 PM, 12th Mar                   Mohammed                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           11:04 PM, 12th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5836436