Subject: Note Added - [#5694651] Store information
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 11 Mar 2023 16:23:39 +0000 (UTC)

Hi ,    Centrepoint Al Ghurair Centre added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5694651    Subject:  Store information   Requester: mohammed imtiaz    Note Content:   <div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof">
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Dear Mr. Jainul &amp; Team,</div>
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Please be informed that the card refund was not processed in our store dated 17<span><sup>th</sup> January 2023.Only the digital credit voucher generates in our store and issued to customer on 1<span><sup>st</sup> January 2023 valid till January 01,2024.As
 customer said unable to redeem his credit voucher, yes it happens sometimes technical issues but surely he can use and redeem that credit note some other time even on that same day/time as long as the store team raise it to the IT team to rectify the issue
 why cannot redeem on that particular time.</span></span>
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<span>See the below BI report of Card Refund last 17<span><sup>th</sup> January2023.</span></span>
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<span style="margin:0px">Thanks and Regards,</span><br>
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<div style="margin-top:0px; margin-bottom:0px">Johanna</div>
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<div style="margin:0px; font-size:12pt; color:black">21168</div>
<div style="margin:0px; font-size:12pt; color:black">Centrepoint Al Ghurair Center</div>
<div style="margin:0px; font-size:12pt; color:black">CUG : <span style="margin:0px">052-6473219</span>
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<div>From: Jainul Ameer Mohammed Hussain &lt;[email-masked]&gt;<br>
<b>Sent:</b> Saturday, March 11, 2023 7:47 PM<br>
<b>To:</b> support cen &lt;[email-masked]&gt;; Pearl Rodrigues &lt;[email-masked]&gt;; Centrepoint Al Ghurair Centre &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5694651] - Store information
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<div class="x_MsoNormal">HI <a id="OWAAM548DB42564E748D5B2D544C754DEDE78" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Centrepoint Al Ghurair Centre</span></a>
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<div class="x_MsoNormal">Please check and do the needful…</div>
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<div class="x_MsoNormal"><span style="font-size:10.0pt">Best Regards!</span></div>
<div class="x_MsoNormal"><span style="font-size:10.0pt">M.Hussain</span></div>
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<b>From:</b> Centrepoint &lt;[email-masked]&gt; <br>
<b>Sent:</b> Saturday, March 11, 2023 5:14 PM<br>
<b>To:</b> Pearl Rodrigues &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Jainul Ameer Mohammed Hussain &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5694651] - Store information</div>
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<b><i><span style="font-size:13.5pt; color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="x_MsoNormal"><span style="font-size:10.5pt; color:#183247">Hi Team,</span></div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; color:#183247">Regarding the following concern cx provided the following contact number, kindly find the same and do the needful. Cx will be available on the same number 28th of march onwards.</span></div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; color:#183247">Cx contact number : +971507567034<br>
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Problem Statement- Refund complaint<br>
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Store Name-Al gurair center<br>
Customer Name- Mohammed Imtiaz<br>
Custom er Contact Number- 507567034<br>
Customer E-mail Id- <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
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Customer is reporting that " I tried to use the credit voucher at Centrepoint Deira City Center for a purchase of 232 AED but I was not able to redeem it due to some technical issues." The staffs assured that the amount 119AED will be credit back to my account
 in 4-7 working days unfortunately its been more than 25 days I haven't received the refund". Kindly look into it and do needful.<br>
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Regards,</span></div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; color:#183247">Reena</span></div>
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Attachments :
1. <a href='https://helpae.centrepointstores.com/helpdesk/attachments/2044014417554'>17.01.2023 CC RTS CARD REFUND.pdf</a>