Subject: Ticket Assigned - Conversation with فاطـمة?
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 09 Mar 2023 16:38:06 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with فاطـمة? فاطـمة?                    hello. I ordered on Monday, and the driver requested the location and called me many times while i was unavailable. and he didn’t deliver it, the exact same thing happened yesterday, i wasn’t available. why are they requesting my location when i already “provided” my address when i  placed the order!           08:20 PM, 09th Mar                     فاطـمة?                    you can just deliver it and if i didn’t answer the phone, just ring the bell!           08:20 PM, 09th Mar                     فاطـمة?                    yesterday you called me late at 10:40 PM! when you already sent me a message since 1 pm that my order is out           08:21 PM, 09th Mar                     فاطـمة?                    and you didn’t deliver it today, when am i gonna get my order then?           08:22 PM, 09th Mar                     فاطـمة?                    the only reason i ordered online, is because i’m busy and you can just ring the bell and someone will take it, easy as that           08:23 PM, 09th Mar                   Mohammed                   Good evening, Fatama,Thank you for contacting Centrepoint. I'm Tawfik. I will be happy to help you.           08:25 PM, 09th Mar                     فاطـمة?                    order id: 8417770012           08:26 PM, 09th Mar                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:28 PM, 09th Mar                   Mohammed                   We apologize to you. To ensure that the products are delivered to the correct person. Communication takes place via mobile phone. Therefore, the last attempt will be communicated to you within 24 hours for delivery.           08:30 PM, 09th Mar                     فاطـمة?                    well as i said, i have provided my address           08:32 PM, 09th Mar                     فاطـمة?                    so the driver must know it’s my address, why won’t they deliver it unless i send them the location?           08:33 PM, 09th Mar                   Mohammed                   we will check with courier do the needful asap           08:37 PM, 09th Mar                   Mohammed                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           08:37 PM, 09th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5820349