Subject: Ticket Assigned - Conversation with Jobin Jacob
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 06 Mar 2023 17:22:53 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Jobin Jacob Jobin Jacob                    Hi           08:54 PM, 06th Mar                     Jobin Jacob                    I tried to make an order using my shukran pay balance and it failed to place order but the amount was deducted from my account           08:55 PM, 06th Mar                     Jobin Jacob                             08:55 PM, 06th Mar                     Jobin Jacob                             08:55 PM, 06th Mar                     Jobin Jacob                    I called and registered a complaint but I haven't received the refund or any updates yet           08:56 PM, 06th Mar                   Mohammed                   Good evening, Jobin , Thank you for contacting Max. I'm Tawfik. I will be happy to help you.           09:08 PM, 06th Mar                   Mohammed                   Can you please share your order email id ?     
       09:11 PM, 06th Mar                     Jobin Jacob                    [email-masked]           09:12 PM, 06th Mar                     Jobin Jacob                    The order was not placed successfully but the amount was deducted from shukran pay           09:12 PM, 06th Mar                     Jobin Jacob                    This is the order number           09:13 PM, 06th Mar                     Jobin Jacob                    But there is no such order in the system           09:13 PM, 06th Mar                     Jobin Jacob                    Please check with the transaction ID to figure out what happened           09:13 PM, 06th Mar                   Mohammed                   We apologize for the inconvenience caused.we will escalate your issue to the technical team to fix your issue asap           09:17 PM, 06th Mar                   Mohammed                   Do you have any another inquiry can i help you with ?           09:17 PM, 06th Mar                   
   Jobin Jacob                    I need the cash back asap so that I can buy what's in my cart before it's gone           09:18 PM, 06th Mar                   Mohammed                   we will do the needful asap to fix my credit issue           09:22 PM, 06th Mar                   Mohammed                   It was a pleasure to assist you.Thank you for shopping with Max  Have a wonderful day.           09:22 PM, 06th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5802133