Subject: Ticket Assigned - Conversation with Sarah Faizal
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 05 Mar 2023 16:55:30 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sarah Faizal Sarah Faizal                    Good Evening           08:32 PM, 05th Mar                     Sarah Faizal                             08:32 PM, 05th Mar                     Sarah Faizal                    I placed and order on Friday night           08:32 PM, 05th Mar                     Sarah Faizal                    I received it today           08:32 PM, 05th Mar                     Sarah Faizal                    One item is missing           08:32 PM, 05th Mar                     Sarah Faizal                             08:33 PM, 05th Mar                     Sarah Faizal                    I ordered two pairs of these loafers, I only received one           08:33 PM, 05th Mar                   Mohammed                   Good evening, Sarah ,Thank you for contacting Max. I'm Tawfik. I will be happy to help you.           08:44 PM, 05th Mar                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:48 PM, 05th Mar                   Mohammed                   We apologize for the inconvenience caused.We have processed the refund for the item and you can keep it           08:54 PM, 05th Mar                   Mohammed                   The refund process takes 7-14  working days according the bank procedures           08:54 PM, 05th Mar                   Mohammed                   Do you have any another inquiry can i help you with ?           08:54 PM, 05th Mar                   Mohammed                   It was a pleasure to assist you.Thank you for shopping with Max  Have a wonderful day.           08:55 PM, 05th Mar                     Sarah Faizal                    I don’t want a refund           08:55 PM, 05th Mar                     Sarah Faizal                    I need another pair           08:55 PM, 05th Mar                     Sarah Faizal                    I ordered 2 pairs           08:55 PM, 05th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5795841