Subject: Ticket Assigned - Conversation with Fatima
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 03 Mar 2023 17:42:53 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Fatima Fatima                    Hello           09:06 PM, 03rd Mar                     Fatima                             09:06 PM, 03rd Mar                     Fatima                    I already sent an email please check           09:06 PM, 03rd Mar                     Fatima                    I dont know do u guys sent the bad items on purpose?           09:06 PM, 03rd Mar                     Fatima                    Please send an exchange or offer discount because i dont want to go through return process and wait for like a week to get my money back and then order again           09:07 PM, 03rd Mar                     Fatima                    By them the 100aed deal might be done too           09:07 PM, 03rd Mar                     Fatima                    Too long process           09:07 PM, 03rd Mar                     Fatima                    Please see with manager           09:07 PM, 03rd Mar                     Fatima                    Because not first time u sent me bad item           09:07 PM, 03rd Mar                     Fatima                    These two line dont know cuts or discolor or what           09:07 PM, 03rd Mar                   Mohammed                   Good evening, Fatima, Thank you for contacting us. I'm Tawfik. I will be happy to help you.           09:29 PM, 03rd Mar                   Mohammed                   Could you please share your order number so that I can assist you further?           09:30 PM, 03rd Mar                     Fatima                    Yes one moment           09:30 PM, 03rd Mar                     Fatima                    9417121011           09:31 PM, 03rd Mar                     Fatima                    Just delivered today           09:31 PM, 03rd Mar                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:35 PM, 03rd Mar                     Fatima                    Ok           09:36 PM, 03rd Mar                     Fatima                    Thanks           09:36 PM, 03rd Mar                   Mohammed                   Thank you for allowing me the time to check. I appreciate your patience.           09:36 PM, 03rd Mar                   Mohammed                   We sincerely apologize for any inconvenience caused,           09:36 PM, 03rd Mar                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             09:36 PM, 03rd Mar                   Mohammed                   Do you have any other inquiries that we can help with?           09:38 PM, 03rd Mar                   Mohammed                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           09:42 PM, 03rd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5785315