Subject: New Reply Received - Delivery
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Fri, 03 Mar 2023 11:36:08 +0000 (UTC)

Hi Mohammad Tawfik,  The customer has responded to the ticket.  Delivery  Ticket comment <br>
Juniors star embroidered wrap
<div>Juniors space print wrap </div>
<div>Are missing from my order </div>
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<div>On Mar 3, 2023, at 01:20, Landmark Group &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5769352</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br>
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تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5769352<br>
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نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br>
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نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br>
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نتطلع الى ردكم.</div>
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<div dir="ltr">Mohammad Tawfik : </div>
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Hi Fatma,<br style="box-sizing: border-box">
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Thank you for contacting us.<br style="box-sizing: border-box">
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Please accept our apologies for the inconvenience caused and for the delay.<br style="box-sizing: border-box">
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We are contacting you regarding your order with id:  8414319060, we have received the update from our concerned team that your order has been delivered to you on ​2/18/23<br style="box-sizing: border-box">
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We know that there was a delay in your order and we are really sorry for the inconvenience caused to you. <br style="box-sizing: border-box">
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Please be assured as we have forwarded this issue to our concerned team and they are going to make sure that you will not face such issues in your future purchase.</div>
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Thanks for your cooperation and understanding with us.<br style="box-sizing: border-box">
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Do not hesitate to contact us if you have any other inquiries.</div>
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Thank You,<br style="box-sizing: border-box">
<span style="box-sizing: border-box; word-break: break-word; overflow-wrap: break-word; color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, ">Centrepoint </span>Support
 Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5769352