Subject: Ticket Assigned - Conversation with Bushra Raiz
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 02 Mar 2023 17:21:59 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Bushra Raiz Bushra Raiz                    Good evening           08:58 PM, 02nd Mar                   Mohammed                   Good evening, Bushra, Thank you for contacting Max. I'm Tawfik. How may I help you?           08:59 PM, 02nd Mar                     Bushra Raiz                    Hi tawfiq  I made 2 orders in the past two days, one order was suppose to be delivered today, but it wasn’t delivered,  they have my old phone number I tried to update it with one of your workers but he said he’s was unable to do so           09:01 PM, 02nd Mar                   Mohammed                   Could you please share your order number so that I can assist you further?           09:04 PM, 02nd Mar                     Bushra Raiz                    Ok           09:04 PM, 02nd Mar                     Bushra Raiz                             09:05 PM, 02nd Mar                     Bushra Raiz                    These are 2 orders           09:05 PM, 02nd Mar                     Bushra Raiz                    Because he rang the old number it was not delivered           09:05 PM, 02nd Mar                     Bushra Raiz                    Actually this is the first time anyone has ever called before delivering my package           09:05 PM, 02nd Mar                     Bushra Raiz                    When I order it always come the next day and they just deliver it without phoning           09:06 PM, 02nd Mar                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:11 PM, 02nd Mar                     Bushra Raiz                    Ok           09:11 PM, 02nd Mar                   Mohammed                   Thank you for allowing me the time to check. I appreciate your patience.           09:12 PM, 02nd Mar                   Mohammed                   Could you please confirm if this is your correct mobile number +971509206420?           09:12 PM, 02nd Mar                     Bushra Raiz                    No it is not           09:12 PM, 02nd Mar                     Bushra Raiz                    My new number is   058 577 6457           09:12 PM, 02nd Mar                     Bushra Raiz                    Could you please update it           09:12 PM, 02nd Mar                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team to update your mobile number and deliver your order ASAP           09:16 PM, 02nd Mar                   Mohammed                   Do you have any other inquiries that we can help with?           09:18 PM, 02nd Mar                   Mohammed                   It was a pleasure to assist you.Thank you for shopping with Max  Have a wonderful day.           09:21 PM, 02nd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5780583