Subject: Ticket Assigned - Conversation with Distymol Vincent
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 02 Mar 2023 17:09:30 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Distymol Vincent Distymol Vincent                    Hi           08:53 PM, 02nd Mar                     Distymol Vincent                    I have order 3 items           08:54 PM, 02nd Mar                     Distymol Vincent                    Order no # 9416620981           08:54 PM, 02nd Mar                     Distymol Vincent                    I have not yet received it           08:54 PM, 02nd Mar                     Distymol Vincent                    If I am not getting it tomorrow early morning           08:55 PM, 02nd Mar                   Mohammed                   Good evening, Dear customer, Thank you for contacting Max. I'm Tawfik. I will be happy to help you.           08:57 PM, 02nd Mar                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:57 PM, 02nd Mar                   Mohammed                   Thank you for allowing me the time to check. I appreciate your patience.           08:58 PM, 02nd Mar                   Mohammed                   Could you please confirm if this is your correct mobile number +971528979006?           08:59 PM, 02nd Mar                     Distymol Vincent                    Yes           08:59 PM, 02nd Mar                     Distymol Vincent                    Yesterday the courier company called and he said he will send it today           08:59 PM, 02nd Mar                     Distymol Vincent                    But the parcel has not arrived           09:00 PM, 02nd Mar                   Mohammed                   We sincerely apologize for any inconvenience caused,           09:01 PM, 02nd Mar                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team to deliver your order ASAP           09:01 PM, 02nd Mar                   Mohammed                   Do you have any other inquiries that we can help with?           09:04 PM, 02nd Mar                     Distymol Vincent                    No I need the parcel tomorrow itself           09:05 PM, 02nd Mar                     Distymol Vincent                    That’s it           09:05 PM, 02nd Mar                   Mohammed                   We will do our best soon enough           09:09 PM, 02nd Mar                   Mohammed                   It was a pleasure to assist you.Thank you for shopping with Max  Have a wonderful day.           09:09 PM, 02nd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5780525