Subject: Ticket Assigned - Conversation with Priya
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 01 Mar 2023 17:51:15 +0000

Hi Mohammad Tawfik,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Priya Priya                    I got a message saying they will not delivering it today. This is unacceptable.           09:24 PM, 01st Mar                     Priya                    order no 9416792707           09:24 PM, 01st Mar                     Priya                    I was told it would be expedited and will be done today for sure.           09:24 PM, 01st Mar                   Mohammed                   Good evening Priya,Thank you for contacting Max. I'm Tawfik. I will be happy to help you.           09:38 PM, 01st Mar                   Mohammed                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:38 PM, 01st Mar                   Mohammed                   Thank you for allowing me the time to check. I appreciate your patience.           09:39 PM, 01st Mar                   Mo
 hammed                   Could you please confirm if this is your correct mobile number +971551425682?           09:39 PM, 01st Mar                     Priya                    Yes           09:39 PM, 01st Mar                     Priya                    And it's an important delivery for a school event tomorrow.           09:39 PM, 01st Mar                     Priya                    I just spoke to the customer service and they informed me that they have contacted  the couriers.           09:40 PM, 01st Mar                     Priya                    They requested for a delivery today itself no matter how late it is.           09:41 PM, 01st Mar                     Priya                    It must be delivered tonight.           09:41 PM, 01st Mar                   Mohammed                   Thank you for your confirmation           09:44 PM, 01st Mar                   Mohammed                   Please be assured as we have now escalated this issue to our concerned team to deli
 ver your order ASAP           09:44 PM, 01st Mar                     Priya                    Much appreciated.           09:45 PM, 01st Mar                   Mohammed                   Do you have any other inquiries that we can help with?           09:47 PM, 01st Mar                     Priya                    No thanks. I just hope its delivered in time.           09:48 PM, 01st Mar                   Mohammed                   It was a pleasure to assist you.Thank you for shopping with Max  Have a wonderful day.           09:50 PM, 01st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5775239